Claudia Mendez
Backup and Restore Administrator
Contrata sus servicios
Solicita un presupuesto sin compromiso
Sobre mí
- 15+ Years of Backup and Restore Specialist
- Various roles including:
- Systems Integration Specialist
- Storage Backup and Restore Delivery Lead
- Backup and Restore Administrator
Methodologies such as ISO9000 and ITIL, have been part of the training acquired in recent years, giving clients solid processes that minimize the impact on the interruption of their services.
Backup and Restore Specialist: Operations Management, Architecture and Design, Strategic Planning, Incident Management, Process Improvement, Cost Management, Deal with customers and suppliers.
Experiencia
Facility: NTT Data Services Sep 2021– Currently
Position/Title: Systems Integration Specialist
Primary Responsibilities
- Implementation of backup solutions according to the client's requirement.
- Participation in the Data Protector version upgrade (last done 23.4)
- Performing required maintenance work on Backup and Storeonce devices
- Recovery of failed backups daily.
- Incident detection and closure.
- Management and resolution of problems with support providers (Microfocus or HPE).
- Data replication using copy jobs.
- Increased productivity in the operational area.
- Service Compliance Review.
- Tuning, troubleshooting and best practices.
- Sending capacity reports to Management
- Data restoration according to customer request
- Vulnerability closure
Position/Title: Personal Business "Coffee and snacks"
Planning and implementation of a personal business that continues in operation nowadays.
Primary Responsibilities
- Manage of business.
- Buy and sell of products.
- People care.
- Vendor Management.
Position/Title: Storage, Backup and Restore Delivery Lead
Primary Responsibilities
- Preparation of proposals for continuous improvement
- Internal and external audits and follow-up to the closing of findings.
- Administration and management of projects,
- Prospecting for new clients.
- Personnel management, and distribution of workloads.
- Transformation, design, and implementation of new backup solutions.
- Increased productivity in the operating area.
- Optimization of costs and resources.
- Service Compliance review.
- Completion of hardware and software purchase orders for IT transformation projects.
- Tuning, incident resolution and best practices.
- Integration of NAS and SAN Backup Solutions, VMWare Backup Solutions.
Position/Title: Backup and Restore Administrator
Primary Responsibilities
- Resolve Incidents transferred by IT teams or internal elevations referred to backup area.
- Risk management.
- Projects implementation.
- Scalation with vendors.
- Proactive monitoring aimed to capacity and performance of backup solutions.
- Preventive maintenance to backup infrastructure as patch installation, product version update, device firmware update, etc.
- Implementation of new servers into the backup Infrastructure.
- Design and Implementation of new backup solutions.
- Implement proposed service improvements within “standard” services and solutions.
- Participation in DRP exercises.
Position/Title: Backup and Restore First level support
Primary Responsibilities
- Backup monitoring (7 X 24 Reactive).
- Incident detection and closure.
- Incident escalation to the next level wherever resolution is not in scope.
- Attention to backup and restore request.
- Track incident and SLA Compliance.
- Creating and changes backup policies according to client request.
- Administration of physical and virtual libraries as ML6000, Power Vault 132, HP Storage Work 1/8, SDLT320, MSL8096 Y VLS900.
Position/Title: Professional Practices Department Technology and Information
Processes. Primary Responsibilities:
- Monitoring and enforcement failed backups from databases.
- Generation of logs and reports.
- Integrating new servers to backup platforms (Data Protector and Symantec).
- Backup Policy implementation for servers according to client required.
- Restore information (Data Base and file systems).
- Manipulation of SUN physical library 8500.
Educación
Institution: UNAM - Facultad de Ingeniería
Degree: Computer Engineer (2004-2009)
