B2B Sales Support Specialist at Timbuk2 (2022-02 – Present)
Direct the complete end-to-end B2B sales enablement lifecycle for 200+ premium corporate accounts, managing institutional onboarding, order pipelines, and fulfillment frameworks while maintaining a 96% partner satisfaction rating.
- Translate complex product launch specifications and functional design narratives into scalable sales presentation frameworks, empowering a 7-person sales team to consistently capture $1M in monthly commercial revenue.
- Conceptualized, developed, and deployed a web-based data-driven mock-up automation utility using HTML5 Canvas and Google Workspace integration, modernizing custom order previews and reducing turnaround times across 58 distinct product lines.
- Orchestrate cross-functional program activations by linking corporate accounts with Product, Internal Design, and a network of 3+ third-party decorators, ensuring a 95% brand-compliance accuracy rate across localized corporate merchandise initiatives.
- Partnered with internal engineering and operations stakeholders to audit enterprise Order Management Software (OMS), identifying key data bottlenecks and updating logic to reduce manual operational workflows by 10% to 20%.
- Served as primary strategic liaison between Sales, Product, and Category Management teams, aligning multi-channel inventory strategies with active B2B campaign pipelines to drive consistent year-over-year revenue growth.
Business Operations Specialist at Walmart E-Commerce (2020-03 – 2022-01)
- Authored, standardized, and scaled comprehensive GTM onboarding playbooks and technical training modules adopted by 400+ external suppliers and 5 internal product categories, accelerating partner activation and retention by 60%.
- Served as primary operational link between Category Merchants and Engineering teams, auditing, triaging, and optimizing digital product catalogs for high-visibility seasonal sales events and brand spotlights.
- Spearheaded backend platform functionality enhancements in tandem with engineering teams, resolving system display discrepancies to improve buyer clarity and boost overall category page conversion rates.
- Managed multi-stakeholder communication cadences and delivered weekly operational velocity and performance reporting, increasing cross-functional visibility and reducing supplier escalation tickets by 25%.
Vendor Acquisitions Manager at Walmart E-Commerce (2019-02 – 2020-03)
- Led partner onboarding pipelines for critical, high-impact seasonal campaigns, reducing time-to-market metrics by 20% through structured workflow engineering and the elimination of cross-functional bottlenecks.
- Built, segment-targeted, and deployed large-scale mass communication campaigns for 400+ external enterprise partners utilizing Mail Merge Toolkit and Microsoft Outlook, streamlining compliance enforcement and policy distribution.
- Developed and delivered over 95 specialized technical documentation modules, user guides, and training presentations designed to educate internal operations teams and external suppliers on assortment strategy optimization.
- Acted as core operational liaison among Merchandising, Supply Chain, and vendor networks to manage on-time system launch, data maintenance, and supply readiness for 300+ seasonal campaign SKUs.
Item Setup Specialist at Walmart E-Commerce (2017-10 – 2019-02)
- Engineered and standardized analytic triaging procedures for enterprise product data listings, successfully reducing system-wide inventory database discrepancies by 30%.
- Identified, isolated, and resolved data and listing abnormalities across thousands of active catalog SKU records using enterprise ticketing systems under strict SLA constraints to minimize client-facing transaction failures.
- Partnered with Fulfillment Center Management and Engineering units to align digital inventory representations with physical operations, eliminating data mismatches and optimizing processing speeds for high-volume corporate returns.
Co-Chair, LGBTQ+ Employee Resource Group at Timbuk2 (2024-01 – Present)
- Managed cross-functional diversity, equity, and inclusion initiatives, executing 6+ corporate programs and large-scale volunteer events annually to boost organizational engagement and expand ERG membership.
Volunteer at The Pink Triangle (Present)
- Support the logistical installation of the historic public display; coordinate community volunteer networks and corporate sponsorship outreach to drive civic education and platform visibility.
