Cristian Ocampo

Customer service, hospitality and operations professional with more than 10 years of experience supporting customers, coordinating services, managing requests, handling sales and administration, and resolving incidents.

Background in hotel spa reception, wellness services, business administration and direct customer service. Strong fit for remote travel agencies, hotel and reservation support, customer service, travel coordination and virtual administrative roles. Comfortable learning new platforms, following procedures and working independently.

Owner / Administrator at Azul Rey Bolsa (2015 – 2025)

Managed day-to-day business operations, customer service, sales and administrative activities. Handled customer inquiries, orders, follow-up, supplier coordination, problem resolution and service quality. Built long-term customer relationships and managed multiple requests while maintaining organization and attention to detail.

Spa Reception Manager at Hotel Princess Yucatán (2014 – 2015)

Provided front-desk and guest service in a hotel spa environment. Coordinated appointments and services, responded to guest requests, handled questions and complaints, supported daily operations and maintained professional communication with guests and staff. This experience developed strong hospitality, service recovery and coordination skills applicable to remote travel and hotel support.

Therapist at Kinnetica (2012 – 2014)

Provided personalized wellness services, managed appointments and maintained direct customer follow-up. Focused on understanding client needs, recommending appropriate services and delivering a professional customer experience.

Production Manager at Art Innovations Inc.

Supported production coordination, workflow organization, deadlines and operational problem solving. Worked across multiple tasks while maintaining attention to quality, timing and customer requirements.

Preparatoria terminada / highschool