Audio/Data Quality Reviewer - Appen - Remote
(2026-01 - 2026-06)
- Evaluated audio and speech recordings according to detailed project guidelines.
- Compared voice recordings with provided scripts for accuracy and completeness.
- Assessed clarity, pronunciation, intelligibility, background noise, and overall recording quality.
- Identified and rated recordings that met or failed quality requirements.
- Performed data annotation and quality-rating tasks with strong attention to detail.
Content Reviewer / Ads Quality Rater - Appen
(2024-11 - 2025-11)
- Reviewed ads on platforms such as YouTube, Facebook, and Instagram.
- Evaluated content to ensure it was not offensive and complied with platform guidelines.
- Assessed ad quality, relevance, and overall user experience.
- Followed detailed guidelines to maintain accuracy and consistency in reviews.
- Demonstrated strong attention to detail and decision-making skills.
- Maintained productivity and quality standards in a remote work environment.
Administrative & Customer Support Agent - Tata Consultancy Services (TCS)
(2023-02 - 2024-03)
- Managed customer accounts and billing inquiries for a high-volume client base.
- Processed service orders including move-in and move-out requests accurately and efficiently.
- Maintained organized digital records and documentation.
- Resolved customer issues while maintaining service quality and compliance with company procedures.
- Supported internal teams with administrative and operational tasks.
Administrative Support / Customer Service Agent - Teleperformance
(2014-10 - 2015-05)
- Handled customer billing information and account updates with accuracy.
- Managed customer data, reports, and service requests.
- Delivered professional phone and email support in English and Spanish.
- Ensured customer satisfaction through effective communication and problem-solving.
Assistant Manager - Village East Restaurant - London, UK
(2010-06 - 2012-09)
- Supervised daily operations and administrative processes.
- Managed staff schedules, payroll support, and inventory control.
- Prepared operational reports and assisted management with decision-making.
- Ensured compliance with safety, quality, and service standards.
Receptionist - British Library - London, UK
(2007-10 - 2010-06)
- Provided front desk and administrative support in a professional environment.
- Managed emails, phone calls, and visitor records.
- Assisted with documentation and internal communications.
- Maintained organized filing systems and daily reports.
Store Manager - Temple Joyería
(2004-05 - 2005-12)
- Managed store administration including expenses, deposits, and daily reports.
- Controlled inventory and supplier orders.
- Delivered high-quality customer service and resolved client inquiries.
- Supervised daily store operations.
Digital Content Creator / Social Media Manager - Freelance
(2024-01)
- Created and managed content for Instagram, Facebook, and YouTube channels.
- Developed short-form videos and wellness content focused on yoga, relaxation, and meditation music.
- Scheduled posts and maintained consistent publishing routines.
- Wrote video titles, descriptions, and hashtags to improve visibility and engagement.
- Gained experience in basic video editing and content planning.
