Daniel Arteaga

Results-driven Sales and Operations Supervisor with 7 years of experience leading high-performing customer service and sales teams. Proven track record in scaling operations, optimizing dispatch logistics, and improving client resolution times. Adept at coaching agents, enforcing quality standards, and implementing operational protocols to drive team accountability and overall performance. Fluent in English (C2) and Spanish.

Claims Operations Specialist - Integon

(2025-02 - 2026-07)

• Managed high-volume inbound communications for policyholders experiencing active emergencies, ensuring rapid and empathetic incident intake.
• Accelerated claims processing times by accurately verifying active coverages and capturing critical incident data (date, time, extent of damage) directly into Epic.
• Optimized file routing efficiency by evaluating accident details and dispatching files to regional adjusters, consistently meeting or exceeding strict department SLAs for customer wait times.
• Guided 50 clients daily through complex policy protocols, de-escalating tense situations and setting clear expectations for the claims lifecycle.

Sales Supervisor & Agent - Sales-Hub

(2023-03 - 2025-01)

• Directed a high-performing sales and customer service team, executing weekly training and mentorship sessions that improved overall agent closing rates and call quality.
• Monitored daily sales operations and live chat queues, conducting root-cause analysis on escalated tickets to resolve client issues efficiently.
• Designed and enforced standardized operational protocols for accurate daily reporting, increasing team transparency and accountability to management.
• Consistently met or exceeded individual sales targets as an agent prior to promotion, utilizing SalesHub/Genesys Cloud, to track leads and customer interactions.

Operations Manager & Dispatcher - International Dispatch Logistics - California

(2021 - 2023)

• Spearheaded the launch and stabilization of 2 distinct Non-Emergency Medical Transportation (NEMT) accounts within a strict 90-day timeline.
• Managed daily operations for a distributed team, overseeing 15 agents and 15 field drivers located across California.
• Optimized daily routing logistics for 100 to 200 daily trips, ensuring strict adherence to patient appointment times and minimizing transit delays.
• Elevated client satisfaction through cross-functional collaboration with medical providers, facility administrators, and patients to coordinate complex transport schedules.

Team Lead & Supervisor - Telvista

(2015 - 2021)

• Supervised daily call center operations for a team of 30 agents, managing complex shift schedules and ensuring 100% accuracy in weekly payroll administration.
• Conducted rigorous quality assurance reviews on agent calls, providing actionable feedback to improve client resolution metrics and adherence to company standards.
• Served as the primary escalation point for complex client and agent inquiries, utilizing conflict resolution strategies to retain high-value accounts.

Education Degree - UNIDEP (2014 - 2015)

Software Developer - CECYTE (2009 - 2013)