Daniel Arteaga

Bilingual customer service and operations professional with 10+ years of experience supporting customers, resolving escalations, documenting critical information, and coordinating time-sensitive service operations. Handled approximately 50 customer interactions per day, explained complex processes clearly, and maintained accurate records while meeting service-level expectations. Additional experience in sales support, live-chat operations, logistics coordination, and team coaching.

Fluent in English and Spanish; known for clear communication, problem-solving, and a customer-focused approach.

CLAIMS OPERATIONS SPECIALIST at INTEGON (2025-02 – 2026-07)

• Handled high-volume inbound communications from policyholders dealing with active emergencies, providing prompt, accurate, and empathetic assistance.
• Reviewed claims, verified active coverage, and entered critical incident details—including dates, times, and damage scope—into Epic.
• Evaluated accident information and routed cases to regional adjusters while meeting or exceeding departmental service-level expectations.
• Assisted approximately 50 customers per day, explained complex policy procedures, managed escalations, and set clear expectations for next steps.

SALES SUPERVISOR & SALES REPRESENTATIVE at SALES-HUB (2023-03 – 2025-01)

• Supported customers and sales operations while helping resolve complex questions and escalated issues across sales and live-chat queues.
• Coached team members on customer communication, call quality, and sales performance through regular feedback and mentoring.
• Used Sales-Hub and Genesys Cloud to manage prospect information and customer interactions; met or exceeded individual sales goals as an agent.
• Created standardized operating procedures to improve reporting accuracy, transparency, and team accountability.

OPERATIONS MANAGER & DISPATCHER at INTERNATIONAL DISPATCH LOGISTICS (2021 – 2023)

• Coordinated daily service operations for two non-emergency medical transportation accounts launched and stabilized within 90 days.
• Supported a distributed operation of 15 agents and 15 field drivers serving customers across California.
• Coordinated 100–200 trips per day, adjusted routes and schedules, and worked to reduce delays and protect appointment times.
• Communicated with medical providers, facility administrators, patients, and drivers to address service needs and resolve transportation issues.

TEAM LEADER & SUPERVISOR at TELVISTA (2015 – 2021)

• Supervised daily contact-center operations for a 30-agent team, including schedule oversight and weekly payroll administration with 100% accuracy.
• Reviewed customer calls for quality and provided actionable feedback to improve issue resolution and compliance with service standards.
• Served as a primary escalation point for complex customer and agent concerns, using conflict resolution to support retention of high-value accounts.

University Degree – UNIDEP (2014 – 2015)

Program in Software Developer – CECYTE (2009 – 2013)