Daniela Alvarez

Bold, proactive, and results-driven professional with a background in Psychology and experience in customer service, administrative management, and bilingual medical interpretation. Skilled in high-pressure environments with a strong commitment to continuous improvement and effective communication.

Bilingual Medical Interpreter (English–Spanish)

(2025-03)

• Provide accurate real-time interpretation between English and Spanish in medical, legal, and customer service settings
• Adhere strictly to confidentiality standards (HIPAA-compliant practices)
• Demonstrate active listening and strong note-taking skills to maintain accuracy
• Manage high-pressure and emotionally sensitive situations with professionalism
• Handle a high volume of calls while maintaining quality and efficiency
• Quickly adapt to different accents, speech patterns, and communication styles

Commercial Advisor / Customer Service Specialist

(2024-04 - 2025-03)

• Customer assistance and product selection guidance
• Sales management and payment processing
• Invoicing
• Inventory management and restocking
• Visual merchandising
• Customer issue resolution
• Support in sales and promotion strategies

Community Manager & Administrative Assistant - CECOFAM

(2022-11 - 2023-10)

• Social media management
• Editing and distribution of photo and video content
• Event logistics support
• Organization of institutional events
• Social media analytics
• Content scheduling and advertising

Administrative Assistant in Rehabilitation Programs - CIJ

(2022-03 - 2023-05)

• Task and goal management in fast-paced environments
• Team supervision
• Training support for new employees
• Assistance in rehabilitation of patients with addictions
• Organization of institutional events

Bachelor's Degree - Psychology (2019 - 2023)

Diploma - Cognitive Behavioral Therapy - CEFAPSIC