Daniela Rojas

Detail-oriented professional with 5+ years of experience in content management, project coordination, and compliance operations. Strong attention to detail with additional experience in compliance and documentation review.

Content author and Project manager at M22 Consulting Agency (2021-04 – 2024-11)

• Performed high-volume website content updates for Thermo Fisher Scientific USA utilizing Adobe Experience Manager (AEM). Provided project coordination support for the development of a client sales dashboard, collaborating effectively with two developers to track requirements, manage deliverables, and facilitate client communication.

Compliance associate and customer service at Allianz Partners (Allianz Global Assistance) (2015-04 – 2020-04)

• Promoted to the U.S. Compliance team, I contributed to the thorough review of travel insurance policy formats and coverage details, as well as peer-review processes of documentation, following established procedural guidelines. Assisted the International Claims department with e-mail and claims-registration, ensuring accurate recordkeeping and supporting operational continuity.

Claims associate and customer service support at Consumer Protection Agency Mexico (PROFECO) (2009-09 – 2013-01)

• Examined documentation submitted by international consumers during complaint and claim-filing procedures. Supported the Legal Department during hearings involving international consumers and their respective Mexican suppliers or company representatives.

Bachelor degree in International Relations – Universidad Tecnológica de Mexico (2020-06 – 2026)