Delia Montiel

TSU student in Multiplatform Software Development (currently in the 5th term) with work experience in bilingual customer service, user support, and corporate environments. Solid foundation in programming (Java, JavaScript, HTML, CSS, and PHP), SQL databases, computer networking fundamentals, and development tools. Known for analytical thinking, clear communication, and teamwork. Seeking an internship/trainee opportunity in IT or software development to apply and strengthen technical skills.

Customer Service Representative (Call Center) at Intouch CX (2025-02 – 2026-05)

Provided customer support for Comcast (Xfinity) and identified customer needs for add-on services

• Provided customer support for Comcast (Xfnity), advising on internet, cable, and phone services, billing questions, and subscribed packages.
• Identifed customer needs and recommended add-on services (mobile plans, home security), maintaining high communication and customer satisfaction standards.

Bilingual Customer Service Representative (English) at Teleperformance (2022-03 – 2022-06)

Provided English-language customer support for Comcast (Xfinity) regarding internet, cable, and phone services

• Provided English-language customer support for Comcast (Xfinity) regarding internet, cable, and phone services.
• Resolved billing and plan/package questions; identifed needs and offered add-on services while meeting quality and customer satisfaction targets.

Bilingual Customer Service Representative at Aloríca (2018-09 – 2020-01)

Customer service advisor for Amazon.com campaign providing order/shipping information and processing returns

• Customer service advisor for Amazon.com campaign, providing order/shipping information for items sold by Amazon and third-party sellers.
• Created return labels and processed refunds; supported customers via phone and chat, including Amazon.com.mx users.

Instructor (Part-Time) at IVEDL - Semi-Schooling High School Program (2018-02 – 2020-02)

Taught History, Economics, Literature, and Ecology in a semi-schooling format

• Taught subjects including History, Economics, Literature, and Ecology in a semi-schooling format.
• Developed lesson plans and assessments (assignments, projects, exams); tracked student performance and produced results reports to evaluate instructional effectiveness.

Radio Program Coordinator at Ministerio Palabra de Vida A.C (2016-01 – 2018-09)

Coordinated and produced a radio program broadcast on Radio Ranchito 1370 AM

• Coordinated and produced a radio program broadcast on Radio Ranchito 1370 AM with scheduled content on various topics.
• Wrote scripts, organized pre-recorded audio, selected music, and coordinated technical setup for broadcasts.
• Trained and supervised on-air talent, ensuring content accuracy and adherence to airtime schedules.

Assistant, External Relations & Graduate Studies at Universidad Vizcaya de las Américas (2015-02 – 2015-08)

Supported organization and management of institutional documentation and covered academic events

• Supported organization and management of institutional documentation; collected and archived press coverage related to the university.
• Covered academic events (photography), prepared support materials, and assisted program coordinators with academic activities and student projects.
• Participated in institutional outreach, promoting educational programs to high schools and government agencies interested in diplomas and academic programs.

Print Media Monitoring Analyst at Prensa del Estado de Nayarit (2014-03 – 2014-09)

Monitored and analyzed print media to collect and evaluate informational content

• Monitored and analyzed print media (and occasionally radio newscasts) to collect and evaluate informational content.
• Prepared analytical reports to identify trends, positive impact, and areas for improvement in institutional communications.

TSU in Multiplatform Software Development – Universidad Técnologica de Jalisco (2024-09)

B.A. in Communication Sciences and Techniques – Universidad Vizcaya de las Américas (2012-09 – 2015-06)

Technician in Food Analysis and Technology – CECyTEN (2008-09 – 2011-07)