Demetrio Dave Soriano

Workforce Management Consultant with over 4 years of experience supporting system implementations across Time & Attendance and Job Scheduling solutions. Proven track record contributing to 7 successful system go-lives, with strong expertise in configuration, testing, and post-go-live support within SAP-integrated environments. Experienced in aligning workforce systems with HR operations, including employee lifecycle processes, scheduling, and policy management.

Workforce Software Consultant / Business Architecture Analyst - Accenture Inc. - Bonifacio Global City

(2022-05)

• Configured and supported Workforce Software solutions focused on Time & Attendance (PT102) and Job Scheduling (PT140) for multi-region clients.
• Delivered system configuration, testing, and production support within SAP-integrated environments.
• Contributed to 7 successful system implementations and go-lives, supporting configuration, testing, and deployment activities across multiple client environments
• Performed QA testing, defect analysis, and issue resolution to maintain system stability and compliance with business requirements.
• Supported workforce management processes, including time tracking, scheduling, and policy configuration aligned with operational needs.
• Collaborated with functional and QA teams to deliver system updates, enhancements, and issue fixes.
• Used tools such as Jira, JAMA, SharePoint, and Microsoft 365 for tracking, documentation, and coordination.
• Contributed to implementations supporting clients across industries such as manufacturing, pharmaceuticals, and consumer goods.

Online Proctor / Senior Customer Support - Asia Premiere One Source Inc. / Support Service Group - Mandaluyong City

(2019-09 - 2022-05)

• Delivered remote technical and customer support for global professional and non-professional exam takers using Zendesk and MS Teams; ensured compliance with testing protocols and prompt incident resolution.

Customer Service Representative - SITEL Philippines / Foundever - Baguio City

(2018-09 - 2019-01)

• Provided e-commerce support for Macy's order management, issue resolution, and customer satisfaction through live calls and chat.

Bachelor of Science - Information Technology - Laguna State Polytechnic University (2020-08)