Customer Success Specialist | Client Experience | Digital Communication & Retention
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Customer Success and communications professional with experience in client engagement, retention strategies, CRM management, and process optimization. Skilled in cross-functional collaboration, and customer journey enhancement within fast-paced international environments. Passionate about building scalable customer experiences that improve satisfaction, retention, and operational efficiency.
Customer Success Specialist | Apr 2023 – Present
Remote | Guadalajara, Mexico
Manage end-to-end communication with applicants, ensuring a seamless and customer-focused recruitment journey.
Collaborate with cross-functional teams to align hiring and onboarding strategies with business objectives.
Assess candidate qualifications and eligibility for visa programs while ensuring compliance with legal requirements.
Develop and execute customer success strategies focused on improving applicant retention, engagement, and satisfaction.
Optimize applicant tracking workflows in HubSpot, improving pipeline visibility and operational efficiency.
Provide strategic insights to support talent acquisition campaigns and improve conversion performance.
Act as a primary point of contact for applicants, resolving concerns and enhancing overall customer experience.
Marketing Coordinator | Jun 2022 – Apr 2023
Supported the execution of brand positioning and digital marketing initiatives across multiple channels.
Coordinated marketing operations and project timelines to ensure efficient campaign execution.
Managed and optimized lead databases to improve segmentation and targeting strategies.
Analyzed campaign performance metrics and generated reports to support data-driven decision-making.
Conducted market research and competitor analysis to identify growth opportunities and optimize marketing initiatives.
Quality Control Associate | May 2021 – Jun 2022
Ensured compliance with quality control standards to improve customer satisfaction and operational consistency.
Developed process improvement initiatives to optimize the online car buying and selling experience.
Generated analytical reports and performance insights to support operational decision-making.
Conducted coaching and feedback sessions with customer service representatives to improve service quality and performance metrics.
Inbound Marketing Coordinator | 2019 – 2020
Led the execution of inbound marketing and content strategies to increase engagement and lead generation.
Optimized SEO and digital campaigns to improve online visibility and customer acquisition.
Managed internal and external communications aligned with business objectives.
Conducted market research to identify customer trends and growth opportunities.
Social Media & Community Manager | 2018 – 2019
Developed and implemented social media strategies to strengthen brand visibility and audience engagement.
Managed online communities and customer interactions across digital platforms.
Used analytics and performance data to optimize campaign reach and engagement.
Built partnerships with influencers and collaborators to expand audience growth.
United Methodist Volunteers in Mission
Interpreter | 2012 – 2016
Provided real-time English-Spanish interpretation during medical missions.
Facilitated communication between healthcare professionals and patients.
Ensured accurate interpretation of diagnoses, treatments, and medical instructions.
Bachelor’s Degree in Communication Sciences
Universidad Tecnológica de México | 2013 – 2016 Specialization in Organizational Communication
Universidad Tecnológica de México | 2017
