Diana Edith Collado Cornelio

Business Management Engineer with a strong focus on operations, process improvement, and workflow optimization. Experienced in managing and executing operational processes, coordinating cross-functional teams, and analyzing data to improve efficiency and support decision-making. Skilled in structuring workflows, monitoring day-to-day operations, and identifying opportunities for continuous improvement through applied analysis.

Interested in contributing to structured, performance-driven environments where operational efficiency and process optimization are key to business success.

Business Operations Analyst | Customer Operations at Augusta Sportwear Brands (2025-02 – Present)

Managed a high-volume ticket workflow within an international corporate environment, validating technical feasibility and order configurations under a made-to-order production model.

• Managed a high-volume ticket workflow (~30 daily) within an international corporate environment, validating technical feasibility and order configurations under a made-to-order production model.
• Coordinated with cross-functional teams (art, production, and quality) to align specifications and resolve inconsistencies in complex orders.
• Operated multiple enterprise systems (Jira, WorkOrder, Confluence, M3), overseeing the order lifecycle from analysis to release.
• Provided technical support in English to international clients, delivering solutions aligned with operational standards.
• Ensured compliance with performance metrics related to volume, turnaround time, and quality, maintaining high accuracy and low error rates

Process & Inventory Auditor at La Bierhaus Restaurant Group (2024-11 – 2025-02)

Conducted operational audits and inventory reviews across multiple business units overseeing high-value SKUs using SoftRestaurant.

• Conducted operational audits and inventory reviews across 5 business units, overseeing 300+ high-value SKUs using SoftRestaurant.
• Analyzed and reconciled discrepancies between physical inventory and system records, identifying operational losses and improvement opportunities.
• Standardized inventory processes across locations, improving data accuracy and operational consistency.
• Monitored inter-unit transfers, ensuring traceability and accurate reconciliation of inventory movements.
• Collaborated with cross-functional teams (kitchen, bar, procurement, and administration) to resolve inconsistencies and strengthen internal controls.

Administrative and Operational Coordinator at Kaizen Pavimentos y Maquinaria (2022-12 – 2024-11)

Coordinated administrative and operational functions of a construction SME ensuring efficient day-to-day operations and process improvement.

• Coordinated administrative and operational functions of a construction SME (10–20 employees, ~20 active units), ensuring efficient day-to-day operations.
• Managed key resources (equipment, fuel, suppliers, and cash flow), implementing controls to improve cost efficiency and organization.
• Designed and implemented administrative and financial processes (invoicing, reconciliations, budgeting), strengthening operational control.
• Managed client and supplier relationships, overseeing quotations and service execution.
• Supported decision-making through cost analysis, operational planning, and process structuring.
• Recovered over $2.5M MXN in settlements and reconciled assets, including outstanding payments.

B.S. in Business Management Engineering | Logistics Specialization – Instituto Tecnológico de Mérida (2020 – 2025)

Social Service – Ministry of Economic Development and Labor of Yucatán (2020 – 2025)