Diego Alejos Aviña

Bilingual IT Professional and Systems Engineer with 5+ years of experience in system validation, technical troubleshooting, and defect lifecycle management across Tier-1 enterprise environments (Automotive, Fintech, RPA). Specialized in performing Root Cause Analysis (RCA), network protocol diagnostics (ETH, CAN, LIN), and managing complex incident tickets via Jira and Azure DevOps. Adept at bridging the gap between technical infrastructure requirements and customer satisfaction, currently seeking to leverage strong analytical and troubleshooting skills in L2/L3 Application Support role.

R&D Testing Development Engineer (System Support & Validation) at Continental AG (2022-02 – 2024-08)

• Provided advanced system-level validation and troubleshooting for Telematic Control Units (TCUs), diagnosing critical failures in Remote Services, E-Call, and Over-the-Air (OTA) updates.
• Performed deep network and log analysis using ETH, CAN, and LIN protocols via Vector CANoe and DTS Monaco, isolating integration errors prior to production releases.
• Collaborated with international, cross-functional development teams in Agile sprints to document, escalate, and resolve complex hardware-software bugs.
• Optimized diagnostic workflows by introducing automated checkpoints, streamlining regression testing and issue replication.

IT Tester (Quality & Support Analyst) at TATA Consultancy Services (TCS) (2021-01 – 2022-01)

• Executed functional testing and stability checks for high-security web applications (Citi projects), ensuring strict regulatory compliance.
• Detected, isolated, and documented system defects using Jira, managing the ticket lifecycle from creation to final resolution.
• Participated actively in daily Scrum ceremonies, reporting technical blockers and supporting the continuous delivery of software updates.

Software Tester / Automation Support at JOLT Advantage Group (2020-01 – 2020-12)

• Formulated execution matrices and tracked technical incidents within Azure DevOps, improving system workflow traceability.
• Diagnosed and validated complex automation sequences in UiPath, identifying processing bottlenecks and structural flaws.
• Assisted in debugging custom RPA bots to efficiently automate legacy client processes.

Master's in Information Technology Management (MITM) in Information Technology Management – Universidad TecMilenio (2021-01 – 2022-12)

Bachelor of Science in Mechatronics Engineering in Mechatronics Engineering – Universidad TecMilenio (2016-08 – 2020-06)