Customer service agent
Envía una oferta de trabajo directamente a este candidato
Passionate customer service agent with a natural ability to understand customer needs and provide exceptional solutions. With an empathetic and communicative attitude, I strive to ensure positive experiences in every interaction. Always committed to delivering outstanding service that builds trust and loyalty.
Maintain a strong knowledge of the company's product line to assist customers effectively.
Resolve customer issues, including returns, exchanges, delivery times, and technical support inquiries.
Collaborated with housekeeping and maintenance staff to ensure guest rooms are ready for occupancy.
Addressed and resolved guest concerns and complaints promptly, ensuring a positive experience.
Responded to guest inquiries and provided information about resort amenities, services, and local attractions.
Managed reservations, room assignments, and room availability using the resort's reservation system.
Resolved customer complaints and concerns promptly and effectively, ensuring a positive shopping experience and cultivating long-term customer relationships.
UNAM, Mexico City — Bachelor of Economics (Incomplete)
AUGUST 2017 - JUNE 2020
Completed core economics coursework, including microeconomics and macroeconomics.
