DIego Calderón Blanc

Mexican professional with a strong focus on reliability, safety, and delivering world-class customer service. Known for being trustworthy, safety-conscious, and passionate about continuous learning and knowledge sharing. Confident in my ability to adapt and excel in the face of new challenges.

Customer Service Representative - HONEYWELL

(2018-01 - 2020-12)

• Assist customers with the creation, submission, and tracking of POs.
• Provide support to both large corporate accounts and individual customers.
• Follow up on pending orders and proactively communicate updates to customers.

Head of Training & Top Service - TOTAL MEXICO

(2020-01 - 2023-12)

Performed both office and field work for France's leading energy company.

• Led the design and implementation of a 'Top Customer Service' program across a network of service stations and convenience stores in Mexico.
• Responsible for training station staff on sales operations, safety protocols, and delivering outstanding customer service.
• Provided support in the development of customer service and retail operations handbooks and manuals.

Merchandise CM & Retail Trainer - THE WALT DISNEY WORLD COMPANY

(2016-01 - 2017-12)

• Deliver exceptional customer service while focusing on safety protocols and efficiently handling transactions.
• Responsible for training new team members by instructing them on standard operating procedures and role-specific techniques.
• Facilitate their integration by introducing them to the company's values, culture, and performance expectations.

Merchandise CM & Retail Trainer - THE WALT DISNEY WORLD COMPANY

(2023-01 - 2025-12)

• Deliver exceptional customer service while focusing on safety protocols and efficiently handling transactions.
• Responsible for training new team members by instructing them on standard operating procedures and role-specific techniques.
• Facilitate their integration by introducing them to the company's values, culture, and performance expectations.

Bachelor's Degree - Psychology - UNIVERSIDAD AUTÓNOMA DE SAN LUIS POTOSÍ (2009-01 - 2014-12)