Edder “SWISH” Medrano

Bilingual Customer Service Representative supporting bilingual Spanish-English communication, high-volume guest interactions, and routine service requests in hospitality settings. Brings front-desk experience in phone coverage, appointment scheduling, visitor direction, and organized recordkeeping to help keep service flow smooth. Delivers courteous, accurate support that resolves 93% to 98% of routine guest requests without follow-up while maintaining a polished customer experience.

Departamento De Conservacion Ambiental at IMSS (2019-06 – 2026-07)

English Tutor at Birmingham (2019-01 – 2021-05)

• Temporary season

Sales Agent at AT&T (2018-02 – 2019)

• Temporari seasons

Construccion Worker at Sheetrock (2007-10 – 2016)

High School Diploma – Language Academy At Pinkston High School