Edgar Acosta

Technical Support Specialist with 15+ years of experience in troubleshooting, system support, and failure analysis in high-volume production environments. Skilled in diagnosing and resolving technical issues, performing QA testing, and improving system performance. Experienced supporting global teams and documenting technical solutions. Strong focus on root cause analysis, bug identification, and efficient issue resolution. Seeking a remote role in Technical Support or QA Testing.

Test Engineering Technician at Jabil (2015-01 – Present)

• Diagnosed and resolved technical issues by performing failure analysis and root cause identification, reducing downtime and improving system performance.
• Reported, documented, and tracked technical issues, ensuring proper follow-up and timely resolution.
• Supported global projects (Emerson, Vertiv, Crestron), ensuring quality and production targets.
• Improved First Pass Yield (FPY) through test optimization and issue resolution.
• Reduced false failures in AOI and AXI systems using data analysis and Six Sigma methodologies.
• Provided technical support to operators and cross-functional teams.
• Documented technical issues, solutions, and process improvements for continuous improvement.
• Assisted in troubleshooting remotely by guiding teams through issue resolution processes.

Test Technician / FVT Specialist at Sanmina (2009-01 – 2015-12)

• Executed functional and RF testing for telecommunications products.
• Diagnosed and resolved technical failures in production systems.
• Supported test systems and performed troubleshooting to maintain uptime.
• Calibrated RF instruments and maintained signal distribution systems.
• Assisted in test development, fixture implementation, and software updates.
• Documented test results and technical findings

Technical Troubleshooting and Diagnostics at Benchmark / Flextronics

• Supported production lines with technical troubleshooting and diagnostics.
• Participated in NPI (New Product Introduction) and process validation.
• Assisted in identifying and resolving production issues

Professional Technical Degree in Computer Maintenance and Digital Control Systems – CONALEP 2006