Edgar Angeles Gonzalez

Software Development and Management Engineer with experience in operations, technical support, customer service, and process control in technology environments. Experienced in information validation, incident follow-up, technical documentation, and collaboration with multidisciplinary teams. Knowledge of Java, SQL, REST APIs, Linux, networking (TCP/IP, DHCP, DNS), Git, and Swagger, with a focus on operational continuity and continuous improvement.

Operations Analyst - MaxiSend - Hidalgo, Mexico

(2025-04 - 2026-02)

• Managed operations related to remittance processing for customers across Latin America.
• Validated information and identified inconsistencies before processing, helping prevent operational errors.
• Handled approximately 30 cases per day while maintaining accuracy and timely follow-up.
• Followed up on incidents and collaborated with internal teams to maintain operational continuity.

Customer Service Representative - Teleperformance - Hidalgo, Mexico

• Provided telephone support to customers, resolving inquiries and delivering timely solutions.
• Developed communication, conflict-resolution, and high-pressure customer service skills.
• Met quality and service performance indicators established by the operation.

IT Intern - Centro Nacional de Control de Energía (CENACE) - Mexico City, Mexico

(2024-01 - 2024-05)

• Collaborated on microservices- and REST API-based systems using Swagger and DDD principles.
• Participated in analysis, documentation, and development of solutions to optimize internal processes.
• Worked with multidisciplinary teams.

Frontend Developer - Freelance Web Development - Remote

• Developed user interfaces using React.js, JavaScript, HTML, and CSS.
• Integrated REST APIs and performed functional maintenance.

Software Development Intern - Infrusch - Hidalgo, Mexico

(2022-05 - 2022-09)

• Participated in the development of a web application using Java JSP.
• Performed requirements analysis and implemented improvements.

Field Technician (Temporary Project) - WISP Company

• Supported the installation and basic configuration of wireless equipment for Internet access.
• Diagnosed and resolved basic connectivity issues.
• Applied IP addressing, TCP/IP, DHCP, and DNS concepts.
• Participated in on-site technical support activities.

Bachelor's Degree - Software Development and Management (2022 - 2024)

Higher University Technician (TSU) - Information Technology (2020 - 2022)