Customer support, Call Fasst
Querétaro, Querétaro, México | June 2025 - Present
- Answering customer calls and providing solutions to their issues.
- Responding to customer questions and providing support in English and Spanish.
- Utilizing technological tools to deliver efficient solutions to customers.
Python Programmer, Forte Innovation Consulting
Silao, Guanajuato, México (Remote) |February 2024 - October 2024
- Maintained application and data security and confidentiality.
- Worked independently to design, develop and test code.
- Development of a script that takes files (pdf, xml and plain text) so that the pdf's are analyzed by the Azure OCR system to obtain all the information contained in the file, such as text, tables, barcodes (Code 128, QR and others).
- Thus being able to save the information relevant to each type of file, from the XML files the most relevant data is obtained and like the plain text files, this information is saved in a database SQL Server over Azure.
- Python 3.11.7, SQL Server Azure, MiniDom.
Software Developer / Integration Engineer, Ericsson
Querétaro City, Querétaro, México (Remote) |November 2015 - October 2023
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Updated old code bases to modern development standards, improving functionality.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Installation, maintenance, checking and start-up of the EDA March20 software; updating, checking and commissioning of the EDA Mayo21 software; Installation, maintenance, checking and start-up of the EDA2 (Kubernetes, dockers); review and troubleshooting related to the operation of EDA (1, 2); installation, testing and troubleshooting with CA packages (Customized Adaptation); follow-up of MOP documents (Method of Procedure); ymal file creation and modification supported by LLD file (Low Level Design).
- Teaching programming languages courses such as Java and Python.
- Develop, maintain and migrate client control tools to new versions (C#, MVC, SQL Server), guaranteeing performance, availability and error handling.
- Application of technologies such as Entity Framework, Angular and WebApi.
- Python 3.10, Flask, SQL Server, C# .Net Framework 5, Angular 12.
Programmer Analyst, SISTCP
Querétaro City, Querétaro, México |April 2014 - August 2015
- Worked closely with clients to establish specifications and system designs.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
- Tested and deployed scalable and highly available software products.
- Development of web applications to display, store and modify information; application development on mobile devices (MK 4000); modification and adaptation of ready-made programs (fixed assets, monitoring radio frequency card).
- Using Visual Studio 2005 (programming MK), Visual Studio 2010, SQL Server 2008 R2, Telerik (reports, web components), programming VB.Net, ASP.Net and C#.
NATURAL-ADABAS Programmer, Tata Consultant Services
Querétaro City, Querétaro, México |July 2013 - February 2014
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Developed continuous integration tool to streamline deployment.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
- Modification of Natural programs TENARIS-TAMSA, which met the requirements established by performing the tests in different environments and ensuring a final product will not cause problems in your production environment.
Programmer Sr, Grupo Educare
Querétaro City, Querétaro, México |June 2008 - June 2013
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Developed continuous integration tool to streamline deployment.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
- Windows Application Migration to Unix server (complete C# website migrated from Microsoft to Mono and Sql Server to MySql), changing the programming, and installing the necessary access for operation.
- Creating portals for user registration of different goods.
- Development and modification of programs security assurance to ensure that customers purchased the product license purchased.
- Application Development sync different databases.
- Generation Automation installation and servicing requirements on computers for customers to use applications developed in-house.
- Using Adobe ColdFusion to develop some of the web pages
Programmer /Software Developer, Stefanini IT Solutions
Querétaro City, Querétaro, México |July 2007 - January 2008
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Developed continuous integration tool to streamline deployment.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
- Development of script for Linux / Unix system, which will help the task of monitoring automation equipment and central servers elsewhere, ensuring their availability and valuable information from your operation.
Web Developer, Icorp
Querétaro City, Querétaro, México |November 2006 - February 2007
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Create an application that allows the monitoring of sales activities from the upper level to the lower level and display it according to the level allow to view, displaying the information in a tree and aided by graphs to display the results.
Consultant /Analyst /Software Programmer, Praxis
Querétaro City, Querétaro, México |September 2005 - July 2006
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Development of components, modification of programs already created, adaptation of new requests, new project development, modification of VB6 code, developed with asp adapting, modifying and creating applications with C#, aspx code and applications.
Consultant, Instituto De Seguridad Social Del Estado De Gto
Guanajuato City, Guanajuato, México |August 2004 - May 2005
- Unify application servers and databases, access and modification of routes from programs to databases and Internet.
- Course Taught Language C# (C Sharp) 60 hours.
Software Developer /Analyst, Instituto De Seguridad Social Del Estado De Gto
Guanajuato City, Guanajuato, México |September 2002 - December 2003
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Updated old code bases to modern development standards, improving functionality.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Web Application Development (Intranet) in C#, to meet the access needs of information for On Demand, fulfilling specific needs, interacting with databases in DB2 on AS/400 and SQL Server on Windows 2000.
- Automation of financial statements. Creation of Executive Information System.
- Creating Information System for Business Management. Automation System collection phone calls, Job Application, capture and search of information.
