Ingeniero en sitio it
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am an on-site hardware engineer with 8
years of experience in the field of on-site and remote engineering. My specialty is mainly based on customer service and problem solving based on preventive and corrective maintenance of computer equipment and servers as well as software problem solving, this effectively worked through an SLA on a ticket management platform
HYPE Games Mexico S.A DE C.V, Tech Support Middle
Installs, modifies, and performs minor repairs on computer hardware and software systems.
Resolves tickets representing requests or technical issues generated by staff and troubleshoots technical and process problems to maintain productivity.
Assists in designing and implementing networks.
Tests new programs for compatibility with existing programs.
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Documents hardware and software upgrades.
Prepares reference material for users by writing operating instructions
John Crane Mexico Industries S.A DE C.V, Client Services Analyst
Responsible for technical support for all personal computing devices,
and associated. Respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact,
support for all Projects and Initiatives as required to ensure successful implementation across. Collaborate with vendors and service providers as required Follows commonly used concepts, practices, and procedures of the help desk industry. Evaluate issues by interpreting end - users problem descriptions to determine resolution or best course of action. Manage tickets and tasks and ensure SLT targets are met Provide Level 2 and 3
on-site supports to the business units in a professional and detailoriented method, including desk side support and working directly with clients when it’s necessary. Provision and manage personal computing devices per standards and policies Support the
OS installation, troubleshooting and support of all Windows PC, laptops
/ desktops
/ workstations, as well as iPhone & Android cell phone support Assist in creating and supporting the implementation of new technologies and services in Windows 10 & 11. Provide support to Manufacturing to environment for hand scanners, label printers and other manufacturing devices connected via network.
Create/Maintain documentation as required Support Asset
Management for all Client Service device
Universidad Autónoma Del Estado De México, Centro Universitario
Specialization in Foreign languages, emphasis on English language teaching
Colegio De Estudios Científicos Y Tecnológicos Del Estado De México
