Summary
Driven and dedicated student seeking professional growth, comprehensive knowledge, and practical experience in the field of cybersecurity, as well as career development programs. Possessing strong problem-solving abilities, as well as adaptability, effective communication skills, a collaborative mindset, exceptional time management, and sound decision-making capabilities.
Experience
Miniso Mexico 2021-2022
- Responsible for coordinating and supervising the team in the execution of daily tasks, ensuring efficiency and adherence to established quality standards.
- Accountable for payment processing, item scanning, handling returns, providing customer service, and implementing store policies, ensuring a satisfactory customer experience and compliance with commercial regulations.
- Additionally performed duties as a security guard, safeguarding store assets and ensuring the safety of employees and customers.
Teleperformance
- Provided high-quality technical support to customers in the United States, handling a significant volume of calls in English, which accounted for approximately 50% of the total calls.
- Demonstrated exceptional problem-solving skills, ensuring efficient and effective resolution of customer inquiries. Maintained clear and understandable communication in both English and Spanish to ensure a satisfactory customer experience.
- Identified and capitalized on opportunities for additional sales of services and products, showcasing persuasive skills and deep product knowledge. Made a significant contribution to achieving sales goals and revenue growth.
- Maintained an impeccable track record with no complaints during my tenure at Teleperformance. Received consistent praise from customers for my attentive and problem-solving approach, ensuring their satisfaction and building strong customer relationships.
Achievements
Successful Pentesting and Documentation
- Successfully conducted pentesting on a website, employing various techniques such as brute-force attacks, SQL injection, and XSS, among others. Documented the results in a comprehensive report.
Comprehensive Security Policy (ISO 27002)
- Developed and implemented a robust security policy adhering to the 14 domains outlined in ISO 27002, ensuring the confidentiality, integrity, and availability of information assets.
Authorship of an Official Report on Security Gap Analysis
- Authored an official report analyzing the security gap of a company, leveraging ISO 27001 and 27002 standards. The findings highlighted multiple areas requiring improvement, providing actionable recommendations to enhance the organization's security posture.
CERTIFICATIONS
- Introduction to Python
- Fortinet NSE 1
- Fortinet NSE 2
- The Complete 2023 Web Development Bootcamp
LANGUAGES
- Spanish - Native
- English - Advanced
