Accounts Receivable Specialist at Armanino LLP (2026-07 – Present)
Manage AR, billing workflows, and collections for a U.S. law firm client in legal finance operations.
- Build Basis-assisted automated workflows to reconcile cash application discrepancies and produce predictive AR aging reports.
- Run daily Northrim factoring and collateral reconciliations, resolving eligibility exceptions (aged invoices, partial payments, rejected allocations).
- Refine billing SOPs, reducing payment dispute turnaround times across partner accounts.
Accounts Receivable Accountant II at Samsara Inc. (2022-08 – 2026-02)
- Led end-to-end Order-to-Cash for ~500 Enterprise and Industrial accounts across North America and EMEA.
- Reconciled billings between Salesforce and NetSuite, auditing unsent invoices, billing schedules, and skipped sales orders to prevent revenue leakage and sustain 99%+ billing accuracy.
- Submitted e-invoices and reconciled POs through customer procurement portals (SAP Ariba, Coupa) and Bill.com, shortening payment cycles.
- Partnered with Sales, Legal, and Customer Success on escalations and collections for at-risk accounts, negotiating payment arrangements to reduce DSO.
- Executed co-terming, tiered renewals, upsells, contract buyouts, and dispute-related credit memos.
- Served as Global Billing SME: trained new AR analysts, ran QA reviews, and wrote procedural documentation.
- Contributed to the NetSuite 360 migration: UAT, legacy data validation, and optimized billing workflows.
- Awards: Exemplary Handling of Escalations (2025); Outstanding Ticket & Escalation Support (2024); Merit Equity Award (2023).
Principal Business & Financial Consultant at Independent Advisory (2011 – Present)
- Direct invoicing, receivables workflows, and working capital for small-to-midsize business clients, with internal controls and contract validation.
- Oversee month-end reconciliations, merchant processing (Stripe/POS), inventory costing, and local tax compliance.
Ocean Freight Billing Analyst at CEVA Logistics (2022-01 – 2022-08)
- Managed B2B ocean freight billing for Fortune 500 accounts (incl. The Home Depot, Jabil), auditing rates, tariffs, and container specs.
- Resolved multi-party billing discrepancies and cleared legacy invoice backlogs within an 8-month project.
Billing Representative at Teleperformance (C.H. Robinson ) (2020-10 – 2021-12)
- Audited carrier freight invoices against rate matrices and helped establish dispute protocols that reduced recurring billing discrepancies.
Customer Operations Specialist at The Westin Santa Fe (2019-01 – 2020-10)
- Used Salesforce and Medallia to resolve billing disputes and process payments, raising client satisfaction ratings by 40%.
Financial Manager (Interim) at American Bar Association, Country Office (2014-01 – 2014-06)
- Led country-office finance, disbursements, payroll, and bank/GL reconciliations; coordinated cash flow forecasting with Washington, D.C. HQ and supervised a 4-person team.
Accounting & Transactions Specialist at World Bank Group, Country Office (2011-08 – 2013-06)
- Handled AP and procurement in SAP BW (POs, invoice verification, payments), payroll disbursements, and multi-currency bank reconciliations.
