Emillia Eccheverria

Order-to-Cash and AR professional with 5+ years in billing and collections, including enterprise SaaS at Samsara (~500 accounts across North America, Canada, and EMEA). Hands-on with Salesforce–NetSuite billing reconciliation, e-invoicing portals (SAP Ariba, Coupa), and cross-functional escalations.

Global

Billing SME with three consecutive annual performance awards; led UAT for the NetSuite 360 migration and reduced DSO through negotiated payment arrangements. Independent, deadline-driven, and experienced in remote teams.

Bilingual

English/Spanish.

Accounts Receivable Specialist at Armanino LLP (2026-07 – Present)

Manage AR, billing workflows, and collections for a U.S. law firm client in legal finance operations.

• Build Basis-assisted automated workflows to reconcile cash application discrepancies and produce predictive AR aging reports.
• Run daily Northrim factoring and collateral reconciliations, resolving eligibility exceptions (aged invoices, partial payments, rejected allocations).
• Refine billing SOPs, reducing payment dispute turnaround times across partner accounts.

Accounts Receivable Accountant II at Samsara Inc. (2022-08 – 2026-02)

• Led end-to-end Order-to-Cash for ~500 Enterprise and Industrial accounts across North America and EMEA.
• Reconciled billings between Salesforce and NetSuite, auditing unsent invoices, billing schedules, and skipped sales orders to prevent revenue leakage and sustain 99%+ billing accuracy.
• Submitted e-invoices and reconciled POs through customer procurement portals (SAP Ariba, Coupa) and Bill.com, shortening payment cycles.
• Partnered with Sales, Legal, and Customer Success on escalations and collections for at-risk accounts, negotiating payment arrangements to reduce DSO.
• Executed co-terming, tiered renewals, upsells, contract buyouts, and dispute-related credit memos.
• Served as Global Billing SME: trained new AR analysts, ran QA reviews, and wrote procedural documentation.
• Contributed to the NetSuite 360 migration: UAT, legacy data validation, and optimized billing workflows.
• Awards: Exemplary Handling of Escalations (2025); Outstanding Ticket & Escalation Support (2024); Merit Equity Award (2023).

Principal Business & Financial Consultant at Independent Advisory (2011 – Present)

• Direct invoicing, receivables workflows, and working capital for small-to-midsize business clients, with internal controls and contract validation.
• Oversee month-end reconciliations, merchant processing (Stripe/POS), inventory costing, and local tax compliance.

Ocean Freight Billing Analyst at CEVA Logistics (2022-01 – 2022-08)

• Managed B2B ocean freight billing for Fortune 500 accounts (incl. The Home Depot, Jabil), auditing rates, tariffs, and container specs.
• Resolved multi-party billing discrepancies and cleared legacy invoice backlogs within an 8-month project.

Billing Representative at Teleperformance (C.H. Robinson ) (2020-10 – 2021-12)

• Audited carrier freight invoices against rate matrices and helped establish dispute protocols that reduced recurring billing discrepancies.

Customer Operations Specialist at The Westin Santa Fe (2019-01 – 2020-10)

• Used Salesforce and Medallia to resolve billing disputes and process payments, raising client satisfaction ratings by 40%.

Financial Manager (Interim) at American Bar Association, Country Office (2014-01 – 2014-06)

• Led country-office finance, disbursements, payroll, and bank/GL reconciliations; coordinated cash flow forecasting with Washington, D.C. HQ and supervised a 4-person team.

Accounting & Transactions Specialist at World Bank Group, Country Office (2011-08 – 2013-06)

• Handled AP and procurement in SAP BW (POs, invoice verification, payments), payroll disbursements, and multi-currency bank reconciliations.

LL.B. in Public Administration & Finance – Universidad Centroamericana José Simeón Cañas (UCA) (2002)