Emmanuel Angon Herrera

Versatile professional with experience at Teletech, adept in providing technical solutions and mentoring teams. Excelled in air traffic control training at Seneam, enhancing safety through rigorous protocol adherence. Skilled in radar technology and effective communication, demonstrated through innovative social media campaigns at Western Union, significantly boosting brand visibility.

Air Traffic Control Trainee - Seneam

(2023-02 - 2024-08)

• Increased situational awareness by staying informed of changes in airport operations and runway configurations throughout the training period.
• Cultivated adaptability skills by learning various air traffic control positions within the simulation environment, including tower, ground, and en route sectors.
• Optimized safety standards by consistently adhering to established protocols when communicating with pilots and other air traffic control personnel.
• Developed effective time management skills by prioritizing tasks according to their importance within the context of maintaining safe separation between aircraft at all times.
• Strengthened multitasking abilities by managing multiple aircraft simultaneously during simulated air traffic scenarios.

Social Media Marketing Intern - Western Union - México City

(2016-02 - 2017-03)

• Conducted daily updates to social media profiles to boost company online presence.
• Designed and presented social media campaign ideas.
• Increased brand visibility by crafting and implementing creative social media campaigns.
• Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.

Technical Support Engineer - Teletech - México City

(2015-03 - 2014-05)

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Graduate Certificate - Air Traffic Controller - Cecase - Mexico City (2017-10)

Graduate Certificate - General Baccalaureate - Ceneval - State Of Mexico (2014-05)