Emmanuel Jimenez

Senior Network Engineer with 8+ years of experience designing, implementing, and supporting enterprise network infrastructures across retail, telecommunications, media, and cloud environments. Specialized in SD-WAN, routing & switching, network security, CDN infrastructure, cloud networking, and enterprise voice solutions. Strong hands-on experience with Cisco Meraki, Fortinet, Palo Alto, Aruba Networking, Prisma SDWAN, AWS networking, and Cisco Voice technologies.

Proven track record supporting large-scale distributed environments, optimizing network performance, improving availability, and resolving critical incidents in high-availability operations. Experienced collaborating with global teams in Agile environments with a strong focus on reliability, scalability, security, and operational excellence.

CDN Engineer at Apex Systems Mexico (2025-10 – Present)

• Designed and optimized large-scale CDN infrastructures focused on scalability, reliability, and low-latency content delivery.
• Managed Akamai CDN configurations including caching policies, invalidations, edge delivery, and traffic optimization.
• Implemented CDN security controls including HTTPS/TLS, token authentication, signed URLs, and DRM integration.
• Monitored KPIs such as latency, cache-hit ratio, availability, and error rates to improve platform performance.
• Collaborated with security, backend, and cloud teams in multi-region AWS and Azure environments.
• Performed advanced troubleshooting in distributed environments supporting high-volume global traffic events.

Independent Network & Systems Consultant at Independent (2024-09 – 2025-10)

• Provided consulting and technical support services for small businesses and private clients.
• Implemented and optimized wired and wireless network infrastructures for secure and stable connectivity.
• Diagnosed and resolved critical network, hardware, and software incidents.
• Configured routers, switches, wireless devices, and connectivity solutions for small-scale enterprise environments.
• Improved network performance and internet connectivity by more than 30% in multiple customer environments.

Network Operations Center Engineer at Tata Consultancy Services (2022-07 – 2024-09)

• Managed and monitored enterprise SD-WAN infrastructure for Footlocker stores across the US and Europe using Cisco Meraki.
• Configured and supported Cisco MX64, MX68, and MX95 appliances, improving WAN reliability and operational visibility.
• Provided L2/L3 troubleshooting for routing, switching, VoIP, wireless, and VPN connectivity issues.
• Supported Cisco Voice and Amazon Connect environments ensuring high availability and rapid incident resolution.
• Worked with Aruba Networking, Prisma SD-WAN, Fortinet, Palo Alto, Nagios, and New Relic monitoring tools.
• Collaborated with Cisco Meraki support teams and field technicians during deployments and hardware replacement operations.
• Maintained documentation, operational procedures, and incident reports aligned with IT security standards.

Support Engineer at SDT Soluciones Integrales (2021-11 – 2022-06)

SDT Soluciones Integrales Designed and deployed secure AWS VPC architectures with subnet segmentation and routing policies.

• Configured Site-to-Site VPN connectivity between on-premises infrastructure and AWS cloud environments.
• Implemented Security Groups and Network ACLs following least-privilege access principles.
• Supported multimedia distribution environments using HLS, DASH, and RTMP protocols.
• Provided infrastructure support, monitoring, and troubleshooting for cloud and network services.

Network Engineer at Multimedios Television (2018-07 – 2020-12)

• Implemented and managed Prisma SD-WAN solutions connecting nationwide branch offices.
• Configured and administered Fortinet and Palo Alto firewalls including VPNs, NAT policies, IPS, SSL inspection, and traffic segmentation.
• Managed routing and switching infrastructure using Cisco, Juniper, and HP technologies.
• Supported Zscaler ZIA/ZPA implementations including IPSec/GRE tunnels and identity-based access policies.
• Optimized enterprise voice infrastructure using Cisco Voice and Amazon Connect solutions.
• Improved operational performance and network visibility through proactive monitoring and troubleshooting.
• Supported high-availability broadcast and IP transmission infrastructures.

OTT / Network Engineer at MVS / Dish (2016-05 – 2017-10)

• Supported OTT and multimedia distribution platforms with focus on network performance and CDN optimization.
• Managed Aruba wireless environments using Aruba Central and AirWave.
• Designed and supported Wi-Fi infrastructures with role-based segmentation and NAC concepts.
• Monitored live streaming and IP transmission systems ensuring operational continuity.
• Troubleshot wired and wireless connectivity issues across enterprise environments.

Systems Administrator at Magnum S.D. (2014-05 – 2016-05)

• Managed Windows and Linux server environments and enterprise network infrastructure.
• Configured and maintained operating systems, applications, and communication systems.
• Supported users and provided technical troubleshooting for infrastructure-related issues.
• Participated in network configuration, maintenance, and operational support activities.

Bachelor's Degree in Administrative Informatics – Universidad ETAC - Campus Chalco (2011-09 – 2014-09)