Enrique Pool

Results-driven Sitecore Technical Lead with 10+ years of software development experience, specializing in Sitecore XP/XM/XM Cloud, .NET, and composable digital experience platforms. Proven ability to lead cross-functional Sitecore teams, drive pre-sales POCs for XP-to-XM Cloud migrations, and deliver enterprise-grade support across multiple concurrent clients. Adept at performance audits, SLA governance, RCA management, and mentoring engineers for sustainable team growth.

Passionate about AI-augmented development and the evolving e-commerce technology landscape.

Sitecore Technical Lead at EPAM Systems (2025-01 – Present)

Customer: Sitecore Management Services (Multi-client) | Team: 4 Sitecore Developers · 3 Active Client Engagements

• Lead and coordinate a team of 4 Sitecore developers providing managed support to 3 clients with distinct Sitecore solutions.
• Conduct daily client stand-ups, task estimation, and technical guidance to ensure delivery commitments are met.
• Drive pre-sales POCs demonstrating XP-to-XM and XP-to-XM Cloud migration paths, including post-migration activities.
• Deliver Sitecore Performance Audits, Root Cause Analyses (RCAs), and SLA monitoring to uphold service quality standards.
• Lead POCs for new technology integrations within Sitecore ecosystems, including Sitecore Content Hub, Chili Publisher, and Azure Service Bus.
• Participate in accelerators involving Sitecore, Sitecore Content Hub, and integration middleware.
• Serve as Resource Manager for 4 engineers across multiple technology tracks, providing career coaching and professional development planning.
• Collaborate with PM/DM to mature support service frameworks and escalation processes.
• Technologies: Sitecore XM 10.0.1, Sitecore XM Cloud, Sitecore Content Hub, Chili Publisher, Azure Service Bus, SQL Server 2019, PowerShell, VS 2022, Coveo, Unicorn,.NET Framework

Key Developer – Sitecore at EPAM Systems (2023-05 – 2025-01)

Customer: Dimensional Fund Advisors | Team: 7 Dev · 2 QA · 1 PM · 4 PO · 1 DM

• Delivered feature enhancements, bug fixes, and performance improvements on a high-traffic Sitecore XM platform.
• Performed pre/post migration activities for Sitecore version upgrades.
• Executed periodic health checks on architecture, content, and infrastructure; proposed and validated solutions via POCs.
• Conducted code reviews and refactoring aligned with Sitecore Helix principles.
• Technologies: Sitecore XM 10.3.1, SQL Server 2019, VS 2022, Coveo, RAZL, Unicorn, SourceTree, BitBucket, PowerShell,.NET Framework

Senior Software Engineer – Internal at EPAM Systems (2023-02 – 2023-05)

Customer: EPAM Systems – Sitecore Competency

• Refactored solution architecture and developed new features for an internal Sitecore Content Hub tracking tool.
• Authored technical documentation for Sitecore Content Hub capabilities.
• Technologies: Sitecore Content Hub, MS SQL Server, Azure DevOps, Git,.NET Framework, ASP.NET MVC

Technical Lead at EPAM Systems (2022-07 – 2022-12)

Customer: Howden Joinery Group Plc (Retail & Distribution) | Team: 4 Dev · 2 QA · 2 QA Automation · 1 PM

• Served as primary backup for the Development Team Lead on a Sitecore sprint delivery team.
• Mentored developers, conducted code reviews, and facilitated knowledge transfer for Sitecore implementations.
• Managed CI/CD pipelines via Azure DevOps and coordinated deployments across environments.
• Delivered site enhancements including MegaNav, depot finder, SEO improvements, and CGI image integration.
• Technologies: Sitecore 10, MS SQL, Azure DevOps, Azure Blob Storage, Sitecore CLI, Sitecore Identity Server, SearchStax, SOLR, Node.js, GlassMapper 5,.NET, ASP.NET MVC

Key Developer – Sitecore at EPAM Systems (2021-01 – 2022-07)

Customer: Norton Rose Fulbright (Professional Services)

• Developed features, resolved production issues, and supported deployments across all environments.
• Created L2/L3 technical documentation and provided content author support on the live platform.
• Analyzed requirements and delivered technical solutions aligned with client expectations.
• Technologies: Sitecore 9.x, SQL Server, SOLR, Unicorn, GitLab, Jenkins, PowerShell, Node.js,.NET, C#

Senior Sitecore Developer at Unosquare (2020-04 – 2021-06)

Customer: Axos Bank

• Delivered Sitecore features on the bank's global site and performed code refactoring following Helix/Habitat principles.
• Led Sitecore knowledge transfer sessions for development, QA, and Marketing teams.
• Authored developer documentation and implemented Sitecore Workflow and WeBlog integrations.
• Technologies: Sitecore CMS, SQL Server 2017, SOLR, Unicorn, Node.js,.NET, C#

Software Engineer – Sitecore at EPAM Systems (2017-12 – 2020-04)

Customer: Norton Rose Fulbright / GAF / TMNA

• Performed technical lead and DevOps activities across Sitecore environments for multiple enterprise clients.
• Designed Azure Alerts and created L1/L2/L3 support workflows for the Sitecore Management Services program.
• Produced RCAs for all production incidents and maintained EPAM health portal for management visibility.
• Technologies: Sitecore 9.x, Azure, SQL Server, SOLR, Jenkins, VSTS, PowerShell, GitLab,.NET, C#.NET Developer at Tata Consultancy Services (2017-04 – 2017-12)

Customer: The Home Depot

• Developed back-end features and front-end solutions for The Home Depot's POS application and main site.
• Configured SQL Report Services and managed deployments using Scrum/TFS methodology.
• Technologies: SQL Server 2017, Visual Studio 2015, TFS, AngularJS, Windows Mobile SDK,.NET, C#

Technical Lead – Apptio at Softtek (2014-04 – 2017-04)

Customer: HP / HPE

• Led development of Apptio dashboards and managed data loads using Vertica, SQL Server Integration, and C#.
• Coordinated the Apptio development team and provided knowledge transfer to new engineers.
• Technologies: Apptio, Vertica, SQL Server Integration Services, Knockout.js, JavaScript, C#

Junior ETL Developer at BestDay Travel (2013-05 – 2015-04)

• Developed QlikView dashboards for KPI reporting and maintained ETL pipelines for financial and booking data.
• Performed QA testing using Microsoft Test Manager and TFS across BestDay's web properties.
• Technologies: QlikView 11, SQL Server 2012, Selenium WebDriver,.NET, C#, TFS

Bachelor degree as Software Engineer