Estudiante Ingeniero Industrial
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IIS en Tecnologico de Monterrey
Dec 2022 – Nov 2023 Customer Service Representative at Comcast Cable and Xfinity
Internet at Guadalajara, Jal. Where the main objective was dedicated and diligent customer service professional with a wealth of experience handling calls for Comcast Xfinity, specifically assisting customers in California, Texas, and the Eastern region of the United
States.
Where I manage incoming calls from customers in California, Texas,
and the Eastern region of the United States, providing exceptional technical support and troubleshooting assistance for business Wi-Fi connectivity, television, and cellphone-related issues. Consistently met or exceeded performance targets, ensuring prompt and efficient resolution of customer concerns. Developed an in-dept understanding of Comcast's telephone plans, proactively identifying opportunities to enhance customer satisfaction by recommending suitable plans and carriers.
Established excellent rapport with customers, building trust and effectively selling Comcast services.
Jan 2021– Feb 2021 Served as a UPS Helper, responsible for delivering packages to individuals. Acquired extensive experience in package handling and gained insights into the UPS system's operations.
Dec - 2018 – Dec 2020 Employed at the age of 16 as a cashier at Filibertos, a Mexican restaurant. Demonstrated rapid learning and self-improvement,
culminating in the role of manager.
January – June
2024 Engaged with FLEX, a company dedicated to offering comprehensive solutions for the electronics industry, including design, manufacturing, distribution, and warranty service. I was part of a project called PHILO IST Functional Test Yield Improvement,
where we had 15 weeks to identify and address failures in the IST process based on the data provided. During this period, we successfully constructed a Pareto chart, PDCA cycle, FMEA,
Ishikawa diagram, and control chart, and proposed solutions specific to our area.
January 2023 Engaged with RecSports, a training association, in a project focused on database management for a gym. Spearheaded efforts to cleanse and extract pertinent data, with the ultimate goal of formulating strategies to enhance gym accessibility, thereby fostering increased revenue.
August – December
2022 Engaged in the collaborative development of a prototype designed for the well-being of elderly individuals residing in assisted living facilities. Contributed to the creation of a waterproof sheet with advanced absorbent properties, enhancing comfort and hygiene. This innovative solution not only effectively absorbed liquid waste but also incorporated fragrant elements, ensuring a pleasant and odorneutral environment.
August 2021 Got into the program of Industrial Engineer (IIT)
