Enrique Velazquez

Cloud-focused IT Infrastructure and Support Engineer with 7+ years of experience supporting enterprise environments across manufacturing, logistics, retail, and consulting industries. Experienced in incident management, Windows Server administration, Active Directory, endpoint management, network troubleshooting, SQL-based support, and enterprise application administration. Proven ability to resolve complex technical issues while maintaining SLA compliance and delivering support to multinational organizations across the United States, United Kingdom, and Mexico.

Skilled in ServiceNow, SCCM, Microsoft Intune, Windows Server, SQL Server, and enterprise infrastructure operations. Currently expanding expertise in AWS Cloud technologies, cloud architecture, and infrastructure automation with a career objective of transitioning into Cloud Support Engineering and Cloud Infrastructure roles.

IT Support Engineer - Capgemini - Remote

(2024-01 - 2025-08)

• Managed enterprise incidents and service requests through ServiceNow while maintaining strict SLA compliance.
• Delivered technical support for warehouse and production operations supporting Zebra printers, handheld scanners, and end-user systems.
• Administered operating system deployment and software packaging using SCCM and Microsoft Intune.
• Supported Windows infrastructure, wireless access points, and server environments.
• Collaborated with infrastructure teams to troubleshoot networking and connectivity issues.
• Provided remote support for business-critical applications and operational systems.
• Desktop migrations using Windows OS Environment

IT Support Engineer - ROBMA - Remote

(2023-01 - 2024-12)

• Administered Windows Server environments and monitored application performance.
• Executed SQL Server queries to support operational reporting and troubleshooting activities.
• Managed Active Directory user provisioning, permissions, and account administration.
• Delivered Level 1 and Level 2 technical support for end users.
• Administered ServiceNow incidents, requests, and escalation workflows.
• Coordinated with third-party IT vendors to resolve infrastructure and application issues.
• Desktop migrations using Windows OS Environment

IT Support Engineer L2 - Page Consulting

(2022-04 - 2022-12)

• Supported research-related applications used within healthcare and pharmaceutical environments.
• Performed SQL-based troubleshooting and data validation activities.
• Managed incident lifecycle using ServiceNow and maintained SLA compliance.
• Delivered Level 2 support to users located in the United States and United Kingdom.
• Collaborated with development and infrastructure teams to ensure service availability.

Application Support Analyst - Geodis

(2021-06 - 2022-04)

• Supported enterprise applications and user onboarding processes.
• Managed incidents, service requests, and Agile workflows using ServiceNow.
• Created technical documentation, knowledge base articles, and user guides.
• Conducted application troubleshooting and root cause analysis.

Distributed Server Management - IBM Professional Services

(2021-04 - 2021-06)

• Monitored and maintained Windows and Linux server environments.
• Performed backup verification and server health monitoring.
• Managed privileged access through CyberArk for on-premises and cloud resources.
• Assisted with enterprise infrastructure operations and security controls.

IT Support Engineer - Grupo Antolín

(2019-12 - 2021-04)

• Delivered Level 1 and Level 2 support for manufacturing operations.
• Administered Active Directory and Microsoft Exchange user accounts.
• Supported SAP users and warehouse infrastructure.
• Resolved hardware, software, and network-related incidents.
• Desktop migrations using Windows OS Environment

SQL Support Analyst - Walmart México y Centroamérica

(2019-05 - 2019-10)

• Developed SQL queries and generated operational reports.
• Utilized Teradata and DBeaver to support business reporting requirements.
• Assisted stakeholders with data extraction and troubleshooting activities.

Bachelor of Science - Computer Systems - UNIMEX – Campus Izcalli