Technical Support Associate at NTT DATA | NYU Langone Health (2025-01 – 2026-01)
- Delivered Level 1 technical support for healthcare patient portal applications via phone, chat and email.
- Diagnosed and resolved issues related to user access, application errors and workflows.
- Escalated complex incidents to Tier 2 teams following ITSM processes, ensuring accurate documentation and follow-up.
- Maintained performance in a high-volume call center environment, handling multiple tickets per shift while meeting SLA targets.
- Provided clear and effective communication of technical solutions to non-technical users.
Service Desk Technician 1 at CompuCom | Aramark / Vestis Campaign (2024-02 – 2024-12)
- Managed Active Directory requests including account creation, password resets and access modifications.
- Installed and configured network printers.
- Delivered L1 NOC support, monitoring incidents and escalating when necessary.
- Ensured proper ticket documentation, tracking and resolution using ITSM tools.
Associate Customer Support at Tech Mahindra (2023-10 – 2024-01)
- Provided customer support within the life insurance sector.
- Assisted users with policy inquiries, payments and claims processes.
- Maintained accurate records and ensured compliance with internal procedures and guidelines.
- Delivered professional communication and problem resolution in a fast-paced environment.
Service Desk Technician I at CompuCom | GameStop / Oldcastle APG Campaign (2021-09 – 2023-06)
- Supported VPN connectivity using Cisco AnyConnect.
- Provided remote technical support for POS systems across retail locations in the US and Canada.
- Delivered L1 NOC support and escalated issues as required.
- Coordinated ordering and tracking of IT equipment and accessories.
- Provided troubleshooting for network printers.
- Performed Active Directory tasks including password resets and account management.
- Managed ticket lifecycle including creation, tracking and follow-up.
- Handled software installation and access requests.
