Ernesto Ponce espinoza

He trabajado en el ramo de customer service para amazon cerca de 3 y 1 año y medio como Analista de calidad para USAA bank.

2017-2021 Alorica customer service representative

I started working as a customer service representative for LOB amazon making providing the best customer service experience, a few months later due to my performance and metrics I was transferred to SDS where basically I offered support to drivers, later on I was promoted as SME, providing floor support to the trainees being on training, a few months later I became trainer where basically I had to facilitate the product to the trainees and provide coaching when needed later on I was promoted as POC where basically I was in charge to run the training reports on a daily basis for 8 different countries.

2021-2022 TATA Quality Analyst

One fo my duties is to listen to collections calls for the USAA bank and make sure the agents follow the correct policies and procedures and provide coaching when needed, to make sure customer satisfaction.

2019-2022 Alliance Française

2007-2009 Preparatoria Tonala

2001-2004 Secundaria Tecnica 122