Erubiel Barbosa

I am a person who is hungry for knowledge, passionate about learning new things, I look for continuous improvements in processes, who likes to go beyond just doing my work, always looking for ways to make things better, with more than 10 years of experience in IT support to internal and external clients.

Campari Group

DSS (Desk Side Service)

March 2022 - Present (2 years 4 months)

Guadalajara, Jalisco, Mexico

• Configuration and assignment of computer equipment and mobile devices.
• Management of the asset inventory of the IT area, support for the MicrosoftTeams solution in meeting rooms.
• Monitoring and resolution of Requests and Incidents from the IT area.
• At times acted as point of contact, translator or smart hands and eyesbetween advanced engineering, user and site.

Hemmersbach

DSS (Desk Side Service)

March 2022 - Present (2 years 4 months)

Guadalajara, Mexico Metropolitan Area

• Configuration and assignment of computer equipment and mobile devices.
• Management of the asset inventory of the IT area, support for the MicrosoftTeams solution in meeting rooms.
• Monitoring and resolution of Requests and Incidents from the IT area.
• At times acted as point of contact, translator or smart hands and eyesbetween advanced engineering, user and site.

Park Place Technologies

Service Desk Analyst

March 2022 - Present (2 years 4 months)

Guadalajara, Jalisco, Mexico

Coordination of field engineering to manage server spare part replacements,managing complete control and monitoring of these service visits.

Looking for partners to expand the engineering network or even carrying out replacement services as a Field Engineer.

RISTEK Networks, IT and Tek Support

Desk Side Service & Service Desk Analyst.

March 2022 - Present (2 years 4 months)

Miguel Hidalgo, Mexico City, Mexico

I work on two projects simultaneously certain days a week.

In one, my position is Desk Side Service (DSS) in which the company Iwork for is a partner for one of the main companies worldwide in terms ofoutsourcing of IT support services, in which I perform tasks such as:

• Configuration and assignment of computer equipment and mobile devices.
• Management of the asset inventory of the IT area, support for the MicrosoftTeams solution in meeting rooms.
• Monitoring and resolution of Requests and Incidents from the IT area.
• At times acted as point of contact, translator or smart hands and eyesbetween advanced engineering, user and site.

In the other, my position is Service Desk Analyst in which the company I work for is a partner for one of the main companies worldwide in terms of EOL support policies for IT servers, in this role I perform tasks such as:

• Coordination of field engineering to manage server spare part replacements,managing complete control and monitoring of these service visits.
• Looking for partners to expand the engineering network or even carrying outreplacement services as a Field Engineer.

American Stock

Buyer

July 2020 - March 2022 (1 year 9 months)

Guadalajara, Jalisco, Mexico

• Search and location of IT spare parts, servers, printers and computerequipment.
• Making quotes.
• Search of suppliers.
• Monitoring of POs and guarantees.

Nissan Vamsa Niños Héroes

IT Supervisor/ IT Support Analyst

August 2016 - February 2020 (3 years 7 months)

Guadalajara, Jalisco, Mexico

• Management of Fortinet in policies, registration of pages, users and groups,web filtering, application control, registration of users in VPNs, installation ofsecurity certificates, administration and addressing of LANs.
• Administration of SAMBA file servers through Webmin control panel, users,groups, creation of shared resources, access and permissions.
• Administration of Windows file servers, Active Directory, users, creation ofshares, access and permissions.
• Programming telephone extensions on Alcatel switch using telnet, basiclevel.
• Installation and configuration of Linux>Debian, SAMBA, FileServers servers.
• Installation, configuration and virtualization of servers with VMware ESXi,VMware vSphere.
• Support installation and configuration of remote access and control software(Radmin, NetSupport, Windows Remote Desktop, TeamViewer, LogMeIn,AnyDesk, VNC, GTA, GTR).

All I.T. All Information Technologies

IT Manager

August 2011 - July 2016 (5 years)

Guadalajara, Mexico Metropolitan Area

▪ Installation and configuration of Squirrel Systems POS (hardware andsoftware).

▪ Squirrel Systems POS support.

▪ Staff Training for Squirrel POS.

▪ Installation, configuration, preventive and corrective maintenance ofcomputer equipment.

▪ Installation and basic configuration of Servers.

▪ Installation, administration and configuration of business email.

▪ Configuration, addressing and detection of network problems.

▪ Installation and maintenance of data networks.

▪ User support in person and remotely.

▪ Attention to Helpdesk.

▪ Quotation to suppliers, order, reception and delivery to clients.

University of Guadalajara (Universidad de Guadalajara)

Engineer's degree, Information Technology · (2013)

Not Completed