Estefany Rubio

Detail-oriented virtual assistant with extensive experience in administrative office operations. Skilled in patient scheduling, medical recordkeeping, and Possesses excellent interpersonal and communication skills. Adept at navigating healthcare regulations and utilizing medical software, demonstrating persistence and a commitment to quality assurance in all interactions.

Copy and Content Writer at Freelancer (2021-07 – Present)

• Optimized landing pages by crafting attention-grabbing headlines and persuasive call-to-actions that increased conversions.
• Boosted website traffic through SEO-optimized content creation and strategic keyword implementation.
• Collaborated effectively with cross-functional teams to ensure consistent messaging across all touchpoints.

Virtual Medical Biller at Waldorf Pediatrics (2025-07 – Present)

• Utilized organization skills for billing coding to accurately assign codes for patient diagnoses and procedures, resulting in an increase in reimbursement accuracy.
• Collaborated with healthcare providers to review medical records and identify discrepancies.
• Generated and submitted accurate and timely medical claims.
• Developed and maintained a comprehensive database of medical coding information.
• Processed patient payments and refunds.

Medical Claims Representative at Solvo (2024-04 – 2025-05)

• Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
• Maintained compliance with federal regulations by keeping current on changes in the healthcare industry affecting medical billing practices.
• Demonstrated adaptability by handling various types of medical claims across multiple specialties while maintaining accuracy.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

Customer Service Sales Representative at StarTek (2023-06 – 2024-04)

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Medical Sales Specialist at Alorica (2022-01 – 2023-06)

• Worked with medical teams on smooth implementation and operation of new products.
• Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
• Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
• Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.

High School Diploma – Del Bosque International School (2019-12)

Architecture – National Autonomous University of honduras (2021-01 – present)