Copy and Content Writer at Freelancer (2021-07 – Present)
- Optimized landing pages by crafting attention-grabbing headlines and persuasive call-to-actions that increased conversions.
- Boosted website traffic through SEO-optimized content creation and strategic keyword implementation.
- Collaborated effectively with cross-functional teams to ensure consistent messaging across all touchpoints.
Virtual Medical Biller at Waldorf Pediatrics (2025-07 – Present)
- Utilized organization skills for billing coding to accurately assign codes for patient diagnoses and procedures, resulting in an increase in reimbursement accuracy.
- Collaborated with healthcare providers to review medical records and identify discrepancies.
- Generated and submitted accurate and timely medical claims.
- Developed and maintained a comprehensive database of medical coding information.
- Processed patient payments and refunds.
Medical Claims Representative at Solvo (2024-04 – 2025-05)
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
- Maintained compliance with federal regulations by keeping current on changes in the healthcare industry affecting medical billing practices.
- Demonstrated adaptability by handling various types of medical claims across multiple specialties while maintaining accuracy.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Customer Service Sales Representative at StarTek (2023-06 – 2024-04)
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Medical Sales Specialist at Alorica (2022-01 – 2023-06)
- Worked with medical teams on smooth implementation and operation of new products.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
