Fernando Pedraza

Bilingual English/Spanish Sales Closer with hands-on experience in credit repair and financial services, specializing in high-volume B2C inbound and outbound sales. Proven track record of generating $5,000+ in weekly revenue while maintaining 20%–25%+ conversion rates through consultative selling, strategic objection handling, and effective closing techniques. Skilled at building rapport, identifying customer needs, overcoming price and trust objections, and converting qualified prospects into customers.

Results-driven professional with a strong focus on revenue, KPIs, and consistent sales performance.

Sales Closer at Credit Glory (2023-12 – 2026-06)

• Generated $5,000+ in weekly revenue by closing qualified B2C prospects through consultative, needs-based sales conversations.
• Maintained 20–25%+ conversion rates by identifying customer needs, building value, handling objections, and confidently asking for the sale.
• Managed high-volume inbound and outbound sales calls, consistently converting qualified leads into paying customers.
• Consistently met and exceeded sales and revenue targets through effective discovery, objection handling, follow-up, urgency creation, and closing techniques.
• Built strong rapport and trust with prospects by understanding their financial challenges, presenting tailored solutions, and guiding them confidently through the enrollment process.

Virtual Receptionist / Sales Closer at Smith.Ai (2021-11 – 2023-10)

• Handled high-volume inbound and outbound calls for property management teams and law firms, assisting prospective tenants, current residents, property owners, and vendors with inquiries, concerns, and service requests
• Collected and documented detailed information from callers regarding rental inquiries, maintenance issues, lease questions, and general property concerns, ensuring accurate records in internal systems
• Processed payments when required and scheduled consultations, property showings, or follow-up calls for leasing agents and property managers
• Provided peer coaching and quality feedback to agents, supporting call accuracy, compliance, and customer satisfaction
• In a Customer Success role, supported new and existing property management clients by setting up and configuring their portals, customizing workflows, and providing clear instructions for agents handling tenant and owner communications
• Responded to email inquiries from tenants, property owners, and internal teams, resolving issues efficiently while maintaining a high level of professionalism and service
• Maintained a strong focus on customer experience, organization, and problem resolution in fast-paced, remote environments

Interpreter at Language Line Solutions (2020-06 – 2021-10)

• Provided real-time interpretation for inbound and outbound calls, accurately facilitating communication between English- and Spanish-speaking parties
• Interpreted conversations for legal, medical, customer service, and general business contexts, ensuring clarity, neutrality, and confidentiality at all times
• Accurately conveyed complex information, terminology, and intent while maintaining tone and professionalism
• Followed strict protocols, ethical standards, and confidentiality requirements while handling sensitive and time-critical information
• Maintained a high level of accuracy, focus, and composure in fast-paced, high-volume call environments
• Utilized remote interpretation platforms and tools to deliver consistent, high-quality service

Call Center Representative at Teleperformance (2018-11 – 2019-12)

• Provided high-quality bilingual (English-Spanish) customer support via inbound and outbound calls for car rental customers
• Assisted customers with new and existing reservations, vehicle availability, pricing, modifications, cancellations, and general rental inquiries
• Resolved billing questions, charges, and payment-related concerns while ensuring accuracy and customer satisfaction
• Collected, verified, and documented customer information accurately across multiple systems in compliance with company procedures
• Handled high call volumes in a fast-paced contact center environment while meeting KPIs such as AHT, quality scores, adherence, and customer satisfaction
• Applied active listening, problem-solving, and de-escalation techniques to resolve issues efficiently and professionally
• Followed scripts, policies, and security guidelines to ensure consistent and compliant customer interactions

Sales Associate / Customer Service at Magadan Quima S.A. De C.V (2014-12 – 2018-11)

• Assisted customers with product selection, providing recommendations on wines, spirits, and beers based on preferences and occasions
• Delivered friendly, knowledgeable in-store customer service, ensuring a positive shopping experience
• Operated the point-of-sale (POS) system, accurately processing cash, card, and digital payments
• Maintained compliance with age-verification and alcohol sales regulations, ensuring responsible service at all times
• Restocked shelves, organized displays, and ensured products were properly labeled and priced
• Monitored inventory levels and reported low stock or discrepancies to management
• Maintained store cleanliness and followed opening and closing procedures

High School – COBAEP Plantel 5 (2010 – 2013)

Computer Science Engineering – Benemérita Universidad Autónoma de Puebla (BUAP) (2014 – 2018)