Francisco Ricarte

I am a sales specialist providing quality service to internal and external customers, resolving their issues, and offering solutions. I hold LinkedIn certifications in customer service, marketing, and personal development. Passionate about learning, my goal is to contribute value and growth to the organization and team.

Sales Support & E-Commerce Specialist at AutoZone (2022-09 – 2025-06)

• Assisted customers in placing orders online.
• Provided tracking and status information of purchases.
• Documented properly and detailed customer complaints and given an estimated time for a response.
• Developed a Customer Satisfaction Survey to increase customer retention and satisfaction.

Business Development Agent at Brightdrop Virtual Assistants (2021-05 – 2022-03)

• Scheduled appointments for automotive services at several car dealerships.
• Received feedback from every client.
• Offered sales packages that were meant to improve the quality of the vehicle.

University Academic Coordinator at Instituto Universitario del Centro de México (2019-03 – 2021-03)

• Created the schedules and assigned the subjects to the grades of each student.
• Assigned the subjects and times in which the teachers will conduct their classes.
• Reported to the rector's office on the conditions of the university.
• Resolved conflicts between teachers and students, and answered questions from parents.

Corporate Law – CNCI VIRTUAL (2023)

Bachelors degree in Philosophy – Universidad Autónoma de Chihuahua (2016)

Bachelors degree in Clinical Psychology – Instituto Universitario en Ciencias y Humanidades (2016)