German Ferrer

Industrial Data Architect and Technical Lead with over 10 years of experience designing, implementing, and supporting enterprise-scale AVEVA (OSIsoft) PI Systems across the energy, manufacturing, and utilities sectors. Skilled in leading cross-functional technical teams and delivering digital-transformation projects using PI AF, PI Vision, OPC UA/DA, Modbus, and cloud-based industrial data ecosystems. Proven record of mentoring engineers, optimizing data reliability, and driving measurable value for global clients.

Technical Support Engineer at Salesforce, Inc. (2024-10 – Present)

• Provide advanced technical support and incident analysis for Revenue Cloud and Industry Cloud (CPQ) modules.
• Leverage broad enterprise-systems background—including prior AVEVA PI System expertise—to troubleshoot and optimize complex customer configurations.

Senior Product Support Engineer / Team Coordinator at AVEVA Software México S.A. de C.V. (formerly OSIsoft) (2013-11 – 2024-07)

• Architected and deployed multi-site PI System infrastructures for major energy and manufacturing clients across LATAM.
• Directed regional support operations, mentoring six engineers and cutting average case-resolution time by 30%.
• Integrated more than 200 data sources (PI Interfaces, OPC UA/DA, Modbus, DNP 3.0) achieving >99.9% data availability.
• Delivered enterprise training and knowledge-transfer sessions on PI AF modeling, PI Vision dashboards, and best practices.
• Collaborated with global R&D; and product teams to drive feature adoption and resolve critical issues across the global install base.

ATD Engineer at Ford Motor Company de México (2013-07 – 2013-11)

• Supported dealerships on diagnostics and warranty processes; trained technicians on new vehicle technologies.

VEV Engineer at Ford Motor Company de México (2011-07 – 2012-01)

• Supervised testing workshop safety and quality compliance for vehicle component validation.

B.S. in Mechatronics Engineering – Universidad Anáhuac México Campus Norte