CARRIER OPERATIONS at RAPIDO/Modern Logistics/RJW (2022-12 – 2024-09)
- Working as carrier operations/sales
- Providing service to carriers and client
- Brokerage
- Getting the best rates for the company while doing business
- Solving day to day problematics
- Administrative tasks
- Working on multiple softwares and data bases
- Coordinating shipments and deliveries
- Negotiating quotes, delivery dates and freight charges
- Everyday sales
PROGRAM MANAGER at Sanmina (2022-01 – 2022-09)
- Developing as a Program Manager
- Working in multiple projects (Coca-Cola, Roche, Arista, Ventana Medical Services) collaborating with the different parts of the supply chain (production, planning, buyers, client, etc) and coordinating them to achieve the commitments with the client and the company goals
- Negotiating quotes, delivery dates, freight charges, etc
- Coordinating shipments/pick up transportation
- Working with multiple softwares and data bases
- Developing social and negotiation skills
- Adminsitrative tasks
- Providing solutions to different problematics
TRAINER at Teleperformance (2021-09 – 2022-01)
- Training new hires with skills and product knowledge to perform as bilingual customer service agents
- Administration of the new waves
- Reporting everyday performance of the new hires
- Finding solutions to everyday problematics as technical, administrative and job related issues
- Mentoring and guidance
- Providing technical support for US clients
- Administrative work
- Setting up equipment and tools for new hires
MENTOR-SUPERVISOR at Teleperformance (2021-05 – 2021-09)
- Attending calls in the supervisor line, developing negotiation skills
- Providing customer service and technical support for US clients
- Providing mentoring to the new hires at site and via online chat
- Product expert
RESEARCH AND ANALYSIS at Maken Sustainability Agency (2019-02 – 2019-08)
Working in the research, analysis, communication and dissemination department focused in Corporate Social Responsibility and Sustainable Development.
- I created a document about the integration of the 2030 Agenda into the company dynamics and another one about the NOM-035 and sexual harassment at work, which were used by Maken to educate its customers and begin to evolve the necessary changes to fulfill these obligations
- Wrote newspapers for Maken clients
- Published articles for Maken's online blog
- Benchmarking
- Created visual content in canvas for Maken and Maken clients
BILINGUAL AGENT at Teleperformance (2020-09 – 2021-05)
- Providing customer service and technical support for US clients
- Developing communication skills in English language, capacity to analyze and synthesize information
- High sense of empathy and attention to detail
- Sales
- Teamwork
- High metrics in customer surveys
- Attending an average of 60-70 calls per day
- Using multiple softwares
BILINGUAL AGENT at Beliveo (2017-08 – 2018-03)
- Providing customer service in billing concerns for US clients
- Communication in english language
- Teamwork
- High metrics in customer surveys
- Attending an average of 60-70 calls per day
- Using multiple softwares
