Grecia Andrade Galvan

Bilingual Executive Operations and Office Management professional with progressive leadership experience across business operations, administration, finance support, client management, and operational coordination. Promoted from Executive Assistant into an expanded operations-focused leadership role based on performance, adaptability, and business impact. Experienced in overseeing day-to-day operations, coordinating subcontractors and staffing logistics, managing CRM systems and client communication, supporting accounting and tax-related processes, and maintaining business continuity within a fast-paced, high-volume environment.

Skilled in executive support, workflow management, financial administration, operational problem-solving, and cross-functional coordination in lean business structures.

Executive Assistant → Office Manager, Executive Operations & Administration - Purity Painting Inc. - Ontario, Canada (Remote)

(2024-01)

Promoted from Executive Assistant into an expanded operations-focused leadership role supporting daily business operations and executive coordination.

• Manage contracts, scheduling, staffing logistics, subcontractor coordination, CRM systems, lead follow-up, and client communication for multiple ongoing projects.
• Oversee operational administration including reporting, workflow coordination, spreadsheets, compliance documentation, and business organization.
• Support financial operations including invoices, bookkeeping support, profit & loss tracking, expense management, and tax-related administrative processes.
• Coordinate hiring support, onboarding, workforce scheduling, and subcontractor sourcing for active and newly acquired projects.
• Provide executive-level operational support within a lean two-person business structure while adapting to fast-changing priorities and high-volume workloads.

Account Manager / Administrative Assistant - Yellow Card / Premium Outcomes - St. Augustine, FL, USA (Remote)

(2024-01 - 2025-03)

• Managed client communication, administrative workflows, and account coordination within a remote environment.
• Maintained CRM systems, scheduling coordination, and client follow-up processes.
• Prepared reports, presentations, and internal documentation for leadership support.
• Supported administrative operations, marketing coordination, and customer engagement tracking.

Customer Support & Sales Advisor - Florida SunPass - Orlando, FL, USA

(2020-04 - 2021-03)

• Delivered bilingual customer support in a high-volume call center environment.
• Assisted customers with account management, payments, billing inquiries, and dispute resolution.
• Processed transactions and maintained accurate financial and account records.

Assistant Manager / Hostess - Salt Restaurant – Ritz-Carlton, Amelia Island - Amelia Island, FL, USA

(2019-03 - 2020-04)

• Oversaw front-of-house operations and guest service coordination in a high-volume hospitality environment.
• Managed reservations and seating logistics to optimize service flow and customer experience.
• Coordinated with management and culinary staff to support daily operations and service standards.

Bachelor's Degree - Business Administration - Universidad Anáhuac