Guadalupe Ramirez Hashimura

Organized, I speak Spanish and English. I can solve troubles under pressure. Know how to communicate with persons of different countries, always seeking the best customer attention. Good interaction with colleagues to accomplish a team.

Reservations Agent - American Airlines Inc. - Mexico City

(2004-08 - 2021-03)

• General Sales.- I received calls from the Latin community in the United States, Central America and later from Latin America. Training course in SABRE.
• AAdvantage.- Issuance of award tickets, upgrades and enrollments into the Frequent Traveler Program and mileage credit requests.
• Resolution Desk.- Overbookings, waivers, supervisor calls, decision making and compensations

American Express GBT

(2021-06 - 2025-03)

Mesera, cajera y lavaloza - Restaurante Nadao

(2022-04 - 2026-05)

Diploma - Elementary School - Inglés Kent (1988 - 1994)

Diploma - Junior Highschool - Maestro Manuel Acosta (1994 - 1997)

Diploma - Highschool - Maestro Manuel Acosta (1997 - 2000)

Sixth Semester - International Relations - Universidad de las Américas, A.C. (2000 - 2004)