Gutiérrez Robles Mauricio Daniel

Bilingual (English-Spanish) customer service professional with experience assisting domestic and international clients in fast-paced environments. Skilled in conflict resolution, client communication, sales, and relationship management. Recognized for delivering outstanding customer experiences, maintaining professionalism under pressure, and building trust through effective communication. Seeking to contribute strong interpersonal and problem-solving skills to a client-focused law firm.

CUSTOMER SERVICE REPRESENTATIVE at TELEPERFORMANCE (2020-03 – 2022-01)

• Assisted English and Spanish speaking customers through phone support, while maintaining high service standards
• Resolved complex customer concerns through active listening, empathy and effective problem solving
• De-escalated sensitive situations while ensuring positive customer outcomes
• Managed confidential information with professionalism and discretion
• Achieved customer satisfaction by providing accurate information and timely solutions

COMMERCIAL SALES ADVISOR at CHIREY PUERTO VALLARTA (2025-07 – 2025-09)

• Built long-term relationships with clients
• Guided customers throughout the complete purchasing process
• Follow-up on leads with consistent communication
• Managed digital prospecting on social media platforms

COMMERCIAL SALES ADVISOR at FORD PUERTO VALLARTA (2025-09 – Present)

• Built long term relationships with clients
• Follow-up on leads and showroom clients
• Managed digital prospecting on social media platforms and the company's platform
• Managed confidential information with professionalism and discretion

Universidad Tecnológica de Nayarit - Ingeniero en Logística Internacional

CECALEX - English Professional Proficiency C1 Level