Harryett Guzman

Bilingual (English/Spanish) professional with 8 years of experience across customer service, sales, administrative support, and interpretation. Proven ability to manage client relationships, lead teams, and drive results in fast-paced environments. Adept at working independently and remotely, with strong written and verbal communication skills.

Medical Interpreter at High School (2024-01 – Present)

• Provided accurate English–Spanish interpretation services for medical-related settings and communications.
• Facilitated clear understanding between Spanish-speaking individuals and medical or administrative staff.
• Ensured cultural sensitivity and confidentiality in all interpreted interactions.

Client Consultant, Admin & Sales Team Lead at Medical Aesthetics Practice (2021-01 – 2024-12)

• Conducted consultations with prospective clients, presenting cosmetic procedures and converting leads into booked appointments.
• Managed end-to-end appointment scheduling, maintaining an organized calendar for the medical team.
• Performed post-appointment follow-up calls to assess client satisfaction and gather feedback.
• Handled inbound client communications including rescheduling requests and general inquiries.
• Led and mentored a small team of sales representatives, monitoring performance and providing ongoing training.
• Served as English–Spanish interpreter and translator for clients and staff as needed.

Customer Service Representative & Sales Rep at Previous Roles (2018-01 – 2021-12)

• Delivered high-quality customer service across phone, email, and in-person channels.
• Managed client accounts, resolved issues, and maintained strong retention rates.
• Supported administrative tasks including data entry, scheduling, and record keeping.
• Translated and interpreted for Spanish-speaking clients to ensure clear communication.

High School Diploma