Hassan Zaffa Cisneros

Effectively apply collaborative work strategies oriented to the mission and vision of the company where I develop, through the tools of quality, continuous improvement, optimization of resources, sense of urgency and focus on customer service.

Commercial Coordinator (Drilling, and Mining Earthmoving Business) at MADISA (2016-04 – 2026-09)

Direct Reporting of 16 to 5 members. Development of strategies for market penetration in the sale of machines, spare parts, and consumables, training and development of sales representatives, statistics and sales control (monitoring of KPI's), technical support in spare parts and consumables for the application of high production machinery, mining and quarrying, last six years focus on drilling. Administration and centralized sales support for more than 100 branches and subsidiary companies of the group, inventory analysis based on rotation, performance studies and product competitiveness.

Technical Communicator at MADISA (2012-04 – 2016-04)

Main functions: provide technical support and problem resolution to the maintenance and spare parts department, advice on assembly and disassembly procedures, rehabilitation of components, AFA applied failure analysis report, continuous contact with the factory, management of classified and CATERPILLAR design information; hydraulics, pneumatics, electronics, internal combustion, sales assistance and administration of warranty process to the mining branches.

Accounting support representative for mines (centralized billing and sale of spare parts) at MADISA (2011-11 – 2012-04)

Coordination and review of billing of the different branches where the company has a presence, sales of spare parts, service and rehabilitation quotes, advanced SAP management in accounting environments, WIP open order reports, guarantees.

Warehouse Head at ZIMAG GROUP CEDIS CHIHUAHUA (MEAD JOHNSON) (2011-07 – 2011-09)

Coordinate Warehouse operations and personnel, monitor compliance with safety and established procedures, management of WMS (Warehouse Management System), performance control, receipts and shipments of raw materials and finished products. In charge of 15 people.

Chief of Operations (Airline Operations) at Mexicana LINK Chihuahua-Durango Airport (2007-04 – 2011-03)

Responsible for the general administration of human resources (pre-payroll, permits, break schedules), operational infrastructure, negotiation with suppliers, sales and strategy, supervision of operations, logistics, warehouse, supervision of the maintenance and security department. Dealing with authorities, customer service, managing of economic resources and structuring of operating budgets. In charge of 1 supervisor, 2 technical service representatives, and 6 sales and airport traffic representatives.

Master Degree in High corporative managing

Bachelor degree in Industrial and Systems Engineering

Professional associate in Mechatronics