Hiram Thompson

Microsoft consultant

Talento

Mexico CityMiembro desde 24 de abril de 2026

Technical leadershipSolution designIncident managementCustomer communicationProblem analysis and resolutionTechnical writingAutomationTrainingMicrosoft Purview Data Protection (DLP, IRM, Information Protection)Identity & Access Management (Entra ID, Conditional Access, MFA, PIM)Microsoft 365 (Exchange, SharePoint, Teams)Microsoft 365 Email Security (DMARC, Policies, and Controls)Azure Infrastructure as a ServiceMicrosoft Defender for SecuritySecurity BasicsCopilotCrowdStrike, Adaptive Shield, ValimailWindows Server roles and featuresActive Directory Domain ServicesActive Directory Federation ServicesActive Directory Rights Management ServicesFailover ClusteringHyper-V y SCVMMPowerShell scripting

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Technical leadershipSolution designIncident managementCustomer communicationProblem analysis and resolution

Sobre mí

IT Specialist con más de 15 años de experiencia en diseño, implementación y optimización de soluciones empresariales basadas en la nube para infraestructura, identidad y seguridad de la información. Amplia experiencia como ingeniero orientado al cliente aprovechando tecnologías Microsoft para clientes del sector público y privado, actuando como ingeniero de campo, líder técnico, consultor pre-ventas y asesor estratégico para facilitar la adopción en la nube, iniciativas de modernización y mejoras ambientales. Busco un rol en nube y seguridad donde pueda expandir mis habilidades en un entorno impulsado por el crecimiento.

Mi objetivo es utilizar mi experiencia, trabajar con colegas en todos los niveles y apoyar el éxito de la organización mientras continúo aprendiendo.

Experiencia

Cloud Security Engineer at J.S. Held LLC (2021-11 – 2025-11)

Expertise in Azure Cloud, Microsoft 365, and email or workstation security, dedicated to enhancing organizational security posture through the implementation of robust controls, effective remediation strategies, and ongoing process optimization.

Implement security controls in Azure AD/Entra ID (MFA, conditional access, identity management).
Manage data protection and compliance with Microsoft Purview.
Evaluate issues and remediate findings in Microsoft 365 and Defender.
Protect email flow and authentication.
Manage security incidents and tickets on both cloud platforms and endpoint devices.
Documentation, standardization, and ongoing enhancement of security protocols.

Customer Engineer (CE) at Microsoft Mexico S DE RL DE CV (2015-02 – 2021-09)

Technical advisor for business clients, providing support alongside them to strengthen relationships and work on strategies for immediate and long-term service delivery plans, adoption initiatives, mapping and optimization of Microsoft technology solutions for client needs.

Comprehensive support services for enterprise accounts on Microsoft platforms, including infrastructure management, identity solutions, security measures, and collaboration tools.
Conduct proactive assessments, design reviews, validate best practices, and optimize operations.
Delivery of workshops, labs, and training sessions designed to increase clients' technical maturity.
Active involvement in incident response and mitigation.
Designated engineer responsible for activity coordination, roadmap planning, and strategic support.
Collaboration with multidisciplinary teams to develop deliverables, improvement plans, and cloud solution adoption strategies.

Senior Consultant and Pre-Sales at Grupo Novandi (2013-06 – 2015-02)

Design and execution of Microsoft solutions, including implementation, migration, and upgrade projects.
Conducting health reviews and developing comprehensive remediation plans.
Providing advanced support and diagnosis for critical infrastructure issues.
Delivering technical support to sales teams in solution definition, scoping, sizing, and preparation of technical proposals.
Documenting deliverables and actively participating in technical project management activities.

Premier Field Engineer (PFE) at Microsoft Mexico S DE RL DE CV (2011-10 – 2013-06)

Platform and infrastructure premier support for regional customers in Latin America, including proactive and reactive services to provide a strong relationship, guidance, and advice on how to improve the overall environment and deployed Microsoft solutions.

Delivery of premier services to enterprise clients in Latin America, including assessments, workshops, stabilization, and optimization.
Health assessments, remediation tasks, training sessions, and workshops.
Technical Support.
Customer Experience improvement as trusted advisor.
Act as a mentor for other team members.

Technical manager at computer services coordination at Televisa, S.A. de C.V. (2008-02 – 2011-10)