Hiram Thompson

IT Specialist con más de 15 años de experiencia en diseño, implementación y optimización de soluciones empresariales basadas en la nube para infraestructura, identidad y seguridad de la información. Amplia experiencia como ingeniero orientado al cliente aprovechando tecnologías Microsoft para clientes del sector público y privado, actuando como ingeniero de campo, líder técnico, consultor pre-ventas y asesor estratégico para facilitar la adopción en la nube, iniciativas de modernización y mejoras ambientales. Busco un rol en nube y seguridad donde pueda expandir mis habilidades en un entorno impulsado por el crecimiento.

Mi objetivo es utilizar mi experiencia, trabajar con colegas en todos los niveles y apoyar el éxito de la organización mientras continúo aprendiendo.

Cloud Security Engineer at J.S. Held LLC (2021-11 – 2025-11)

Expertise in Azure Cloud, Microsoft 365, and email or workstation security, dedicated to enhancing organizational security posture through the implementation of robust controls, effective remediation strategies, and ongoing process optimization.

• Implement security controls in Azure AD/Entra ID (MFA, conditional access, identity management).
• Manage data protection and compliance with Microsoft Purview.
• Evaluate issues and remediate findings in Microsoft 365 and Defender.
• Protect email flow and authentication.
• Manage security incidents and tickets on both cloud platforms and endpoint devices.
• Documentation, standardization, and ongoing enhancement of security protocols.

Customer Engineer (CE) at Microsoft Mexico S DE RL DE CV (2015-02 – 2021-09)

Technical advisor for business clients, providing support alongside them to strengthen relationships and work on strategies for immediate and long-term service delivery plans, adoption initiatives, mapping and optimization of Microsoft technology solutions for client needs.

• Comprehensive support services for enterprise accounts on Microsoft platforms, including infrastructure management, identity solutions, security measures, and collaboration tools.
• Conduct proactive assessments, design reviews, validate best practices, and optimize operations.
• Delivery of workshops, labs, and training sessions designed to increase clients' technical maturity.
• Active involvement in incident response and mitigation.
• Designated engineer responsible for activity coordination, roadmap planning, and strategic support.
• Collaboration with multidisciplinary teams to develop deliverables, improvement plans, and cloud solution adoption strategies.

Senior Consultant and Pre-Sales at Grupo Novandi (2013-06 – 2015-02)

• Design and execution of Microsoft solutions, including implementation, migration, and upgrade projects.
• Conducting health reviews and developing comprehensive remediation plans.
• Providing advanced support and diagnosis for critical infrastructure issues.
• Delivering technical support to sales teams in solution definition, scoping, sizing, and preparation of technical proposals.
• Documenting deliverables and actively participating in technical project management activities.

Premier Field Engineer (PFE) at Microsoft Mexico S DE RL DE CV (2011-10 – 2013-06)

Platform and infrastructure premier support for regional customers in Latin America, including proactive and reactive services to provide a strong relationship, guidance, and advice on how to improve the overall environment and deployed Microsoft solutions.

• Delivery of premier services to enterprise clients in Latin America, including assessments, workshops, stabilization, and optimization.
• Health assessments, remediation tasks, training sessions, and workshops.
• Technical Support.
• Customer Experience improvement as trusted advisor.
• Act as a mentor for other team members.

Technical manager at computer services coordination at Televisa, S.A. de C.V. (2008-02 – 2011-10)

• Available technologies evaluation to meet business requirements.
• IT projects coordination.
• Staff management.
• Internal solutions deployment tasks.
• Third level support.
• Virtual infrastructure operation (VMWare/Microsoft/Citrix).

Microsoft Technologies Infrastructure Consultant at IT Solutions - ITSLN (2006-01 – 2008-01)

Associate degree in Computer Systems Support – Universidad CNCI