Igni (Igni)

IT Specialist at Zebra Pen

General department activities, biometric access control, databases, CCTV. Technical support for Office, Windows, mobile devices, scanners, iPads, and vendor software (UPS, FedEx); as well as maintenance and support for laser and thermal printers (labels). OTRS and GLPI ticketing systems. Activities related to CTPAT certification guidelines. Management and configuration of users, accounts, and licenses. Management of long-term projects.

• General department activities, biometric access control, databases, CCTV
• Technical support for Office, Windows, mobile devices, scanners, iPads, and vendor software (UPS, FedEx)
• Maintenance and support for laser and thermal printers (labels)
• OTRS and GLPI ticketing systems
• Activities related to CTPAT certification guidelines
• Management and configuration of users, accounts, and licenses
• Management of long-term projects

IT Support Engineer Level 2 at Atos

Part of the Remote Control Center team focused on handling tickets through the ServiceNow system, utilizing tools like Nexthink, to meet the needs of our client. Advanced support on Windows and MacOS, Software, Office Package, Cloud PCs, Client Platforms and SAP.

• Part of the Remote Control Center team
• Handling tickets through the ServiceNow system
• Utilizing tools like Nexthink
• Advanced support on Windows and MacOS
• Software, Office Package, Cloud PCs, Client Platforms and SAP support

IT Architect Intern at Chubb Insurance

IT Project Management; Power Apps; Site creation inside Village tool, Administrative activities; Development of skills and abilities related to the field.

• IT Project Management
• Power Apps
• Site creation inside Village tool
• Administrative activities
• Development of skills and abilities related to the field

IT Intern at Citrofrut Grupo Proeza

Technical Support to enduser; Service Desk & Active Directory; Equipment configuration for new employees; Ticket tracking for advanced requirements.

• Technical Support to enduser
• Service Desk & Active Directory
• Equipment configuration for new employees
• Ticket tracking for advanced requirements

User Testing Web/Software Tester at Freelancer

Web Testing; Software Testing; One-on-one interviews with 4.9/5 User Rating

• Web Testing
• Software Testing
• One-on-one interviews with 4.9/5 User Rating

Administrative Computing Engineer – Universidad Tec Milenio Las Torres (2026-04)