Ileana Garces

Specialized in Mental Health and Trauma-Informed Interpreting | Pursuing Legal Interpreting Certification. Modality: Over-the-Phone (OPI) and Video Remote Interpreting (VRI). Availability: Primarily weekday business hours, with flexibility for weekends and overnights.

Interpreter for Live Telemedicine Appointments at Healthier Minds (2026-01 – Present)

• Provide real-time Spanish–English interpretation during scheduled mental health appointments (clinical intakes, ongoing therapy sessions, and assessments).
• Facilitate accurate, culturally appropriate communication in sensitive therapeutic conversations.
• Support therapists and patients throughout full sessions while maintaining neutrality, confidentiality, and ethical standards.
• Interpret discussions involving mental health assessments, treatment plans, and coping strategies with clarity and emotional accuracy.
• Adapt to complex and emotionally intense situations while remaining calm, focused, and professional.

Video Remote Medical Interpreter at Global Interpreting Network (2026-01 – Present)

Extensive experience providing English ⇄ Spanish video remote interpreting (VRI) in medical settings.

• Interpreted across diverse environments including ER, urgent care, primary care, mental health, rehabilitation, physical therapy, palliative care, and specialist consultations.
• Supported encounters involving assessments, treatment planning, follow-ups, and pre- and post-operative care.
• Maintained high accuracy while managing complex, terminology-heavy interactions in fast-paced clinical environments.

Video Remote Medical Interpreter at SOSi (2026-01 – Present)

Extensive experience providing English ⇄ Spanish video remote interpreting (VRI) in medical settings.

• Interpreted across diverse environments including ER, urgent care, primary care, mental health, rehabilitation, physical therapy, palliative care, and specialist consultations.
• Supported encounters involving assessments, treatment planning, follow-ups, and pre- and post-operative care.
• Maintained high accuracy while managing complex, terminology-heavy interactions in fast-paced clinical environments.

Over-the-Phone Interpreter at LanguageLine Solutions (2025-01 – 2026-12)

• Provided 1,000+ hours of English ⇄ Spanish telephonic interpreting across public and private service settings.
• Interpreted across community contexts including social services, education, emergency services (EMS and 911), detention and correctional facilities.
• Supported health insurance–related calls, including coverage explanations and enrollment processes.
• Handled private-sector interactions involving utilities, telecommunications, insurance and financial services.
• Maintained accuracy, confidentiality, and professionalism while adapting quickly in a fast-paced, high-volume environment.

Over-the-Phone Interpreter at Lionbridge (2026-01 – Present)

• Provided 1,000+ hours of English ⇄ Spanish telephonic interpreting across public and private service settings.
• Interpreted across community contexts including social services, education, emergency services (EMS and 911), detention and correctional facilities.
• Supported health insurance–related calls, including coverage explanations and enrollment processes.
• Handled private-sector interactions involving utilities, telecommunications, insurance and financial services.
• Maintained accuracy, confidentiality, and professionalism while adapting quickly in a fast-paced, high-volume environment.

Spanish–English Interpreter at Respond Crisis Translation (RCT) (2022-01 – Present)

Spanish–English interpretation for asylum seeker and humanitarian cases (volunteer & paid assignments).

Volunteer & Community-Based Interpreter at Mexico & Peru Community Service (2022-01 – Present)

• Provided informal Spanish–English interpretation during a community service trip in Peru, supporting communication between volunteers and local participants.
• Assisted with remote interpretation at a local Red Cross branch between English-speaking individuals and Spanish-speaking staff.
• Provided community-based interpreting support in administrative and everyday communication contexts.

Remote Spanish Language Teacher at Twenix (2026-01 – Present)

• Delivered dynamic, conversational Spanish lessons (A1–B1) to learners of various ages in remote settings.
• Focused on practical communication, pronunciation, and everyday conversational skills through interactive lessons.

Private Academic Tutor (Elementary Education) at Private (2022-01 – Present)

• Provided informal, paid tutoring to young learners across elementary-level subjects.
• Supported English, mathematics, science, and general coursework.
• Applied engaging, adaptable teaching methods to build comprehension and foundational skills.

Upper Secondary Vocational Qualification in Interpreting and Translation in Interpreting and Translation

Level 3 Certificate in Community Interpreting in Community Interpreting

Level 2 Safeguarding Children and Vulnerable Adults (UK) in Safeguarding The Medical Interpreter Online in Medical Interpreting – The Medical Interpreter Online (TMIO – Cross-Cultural Communications)

Trauma-Informed Interpreting Certificate Program in Trauma-Informed Interpreting – MasterWord Institute

Interpreting in Workers' Compensation Cases in Workers' Compensation Interpreting – InterpreterTraining

Level 6 Diploma in Community Interpreting (DCI) Law in Community Interpreting Law

Bridging the Gap in Mental Health Interpreting in Mental Health Interpreting – Cross-Cultural Healthcare Program

Level 5 TEFL Diploma in Teaching English as a Foreign Language – TEFL Institute

Advanced Grammar for English Teachers in English Teaching

Teaching English Online in English Teaching

Teaching Young Learners in English Teaching

Using Generative AI in TEFL in English Teaching