Irving Flores

Physical Security professional with over 5 years of progressive experience protecting people, assets, and critical infrastructure across residential communities, private clubs, educational institutions, and mission-critical data center environments. My career has advanced from Security Guard to Patrol Officer, Security Operations Center (SOC) Operator, and Physical Security Specialist, providing a comprehensive understanding of security operations, access control, CCTV systems, incident response, investigations, threat assessment, and risk mitigation, electrical Systems and IT Infrastructure Integrator.

ASSISTANT SECURITY MANAGER – DATACENTER at PROSEGUR MX (2024-10 – Present)

• Managed daily physical security operations for a 60+ member security team, ensuring compliance with company policies and operational standards.
• Provided Site Security Manager (SSM) support for QRO01 and QRO02, maintaining security readiness and operational continuity.
• Served as Field Training Officer (FTO), onboarding and mentoring new security personnel while reinforcing security procedures and best practices.
• Participated in internal and external security audits, contributing to successful compliance outcomes and continuous process improvement.
• Responded to security incidents, conducted investigations, performed risk assessments, and implemented corrective actions.
• Supported the operation and optimization of CCTV, access control, alarm monitoring, and intrusion detection systems.
• Coordinated with cross-functional teams, contractors, and stakeholders to protect people, assets, and critical infrastructure.
• Resolved internal and external conflicts through effective communication, collaboration, and sound decision-making in high-pressure environments.

BANK FRAUD ANALYST LV3 at Santander Bank México (2024-01 – 2024-10)

• Investigated complex fraud cases involving digital banking, payment cards, account takeovers, and unauthorized transactions.
• Conducted fraud investigations by analyzing transactional data, customer behavior, and supporting evidence to determine appropriate actions.
• Collaborated with Compliance, Legal, Cybersecurity, Technology, and Operations teams to support fraud prevention initiatives and regulatory requirements.
• Prepared detailed investigative reports, case documentation, and evidence to support internal reviews and regulatory compliance.
• Performed risk assessments and recommended corrective actions to strengthen fraud controls and reduce operational risk.
• Escalated high-risk incidents and provided timely recommendations to minimize financial and reputational impact.
• Maintained compliance with banking regulations, internal policies, and information security standards while protecting customer assets and sensitive information.
• Demonstrated strong analytical thinking, problem-solving, and decision-making skills when handling complex fraud investigations.

SPECIALIST IN PAYMENTS AND GLOBAL FINANCIAL TRANSACTIONS at Axa Partners Central UK (2022-07 – 2024-01)

• Processed and monitored domestic and international payments across SWIFT, SEPA, SPEI, ACH, and global payment networks.
• Performed payment investigations, reconciliations, and exception handling to resolve transaction discrepancies.
• Conducted transaction reviews and risk assessments to identify anomalies and mitigate operational and financial risks.
• Ensured compliance with internal controls, financial regulations, and payment network requirements.
• Collaborated with banking partners, corporate clients, and cross-functional teams to resolve payment issues and improve operational efficiency.
• Analyzed payment trends and process performance to identify opportunities for continuous improvement.
• Delivered high-quality customer support by resolving complex payment inquiries within established service level agreements (SLAs).

Security Operations Center (SOC) – Control Room at Multiproseg (2021-10 – 2022-06)

• Monitored CCTV systems, access control, intrusion alarms, and life safety systems to ensure the security of a university campus.
• Responded to security alarms and incidents, coordinating with on-site security personnel and emergency responders.
• Dispatched security officers and coordinated incident response to ensure timely resolution of security events.
• Documented incidents, maintained accurate activity logs, and prepared detailed security reports.
• Verified alarm activations, investigated suspicious activity, and escalated critical incidents following established procedures.
• Supported emergency response operations, including medical, fire, and security-related incidents.
• Collaborated with university staff, law enforcement, and emergency services to maintain a safe campus environment.
• Demonstrated strong decision-making, attention to detail, and the ability to manage multiple incidents in a fast-paced environment.

RESPONDER at Campestre Country club (2020-01 – 2021-10)

• Conducted routine patrols to ensure the safety and security of members, guests, staff, and club facilities.
• Responded promptly to security incidents, medical emergencies, alarms, and other emergency situations.
• Monitored access points and verified authorized entry to maintain a secure environment.
• Assisted in emergency response activities, evacuations, and coordination with local emergency services when required.
• Resolved conflicts professionally using effective communication and de-escalation techniques.
• Collaborated with security personnel and management to maintain a safe, welcoming, and secure environment.

SECURITY GUARD at Campanario (2019-01 – 2020-10)

• Performed access control procedures for residents, visitors, contractors, and service providers.
• Verified identification, visitor authorizations, and vehicle credentials to maintain a secure environment.
• Conducted security screenings and inspections at entry and exit points to protect residents and community assets.
• Monitored CCTV systems and reported suspicious activities or security concerns to supervisors.

Bachelor of Accounting in Accounting – CNCI University (2021-08 – 2024-12)

High School Diploma