Irving Miguel Cervantes
Implementación WMS & Supply Chain
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Sobre mí
Profesional en Sistemas de Información con más de 9 años de experiencia en la implementación, capacitación y soporte de sistemas de gestión de almacenes (WMS), incluyendo Manhattan, CIEL FW y HighJump.
He liderado equipos pequeños y participado en más de 20 proyectos de implementación en sectores como e-commerce, farmacéutico, tecnológico, FMCG y retail.
Cuento con experiencia en integración de sistemas (Shopify, NetSuite, BlueCherry, Fulfil.io), definición de procesos, pruebas (Unit, Regression, UAT, Smoke Testing) y soporte post-implementación.
Me caracterizo por el autoaprendizaje, la comunicación efectiva con clientes y la capacidad de optimizar procesos internos mediante tecnología (SQL, BI, Supabase, AppSheet e IA aplicada).
Experiencia
XB Fulfillment WMS Implementation Supervisor (Manhattan) — Jun 2022 – Sep 2025
- Implemented 7 e-commerce clients (Tissini, Dolls Kill, Creation L, Rhoback, Aloha, mnml, Pethal & Pop).
- Led a team of 2–3 specialists, ensuring successful go-lives and smooth post-implementation.
- Designed and delivered system integrations (Shopify, NetSuite, Fulfil.io, BlueCherry) via XML, JSON, EDI, and flat files.
- Executed full testing cycles (Unit, Regression, UAT, Smoke).
- Provided ongoing support to 12+ active clients, improving SLA compliance and client satisfaction.
- Used SQL for data validation, issue analysis, and support during WMS integrations, testing cycles, and post-go-live activities.
Kuehne + Nagel System Super User (CIEL FW WMS) — Oct 2018 – Jun 2022
- Supported and implemented clients such as Lifescan, Philips Lighting, Schneider Electric, Siemens Healthcare.
- Configured WMS functionalities: Paper Base, TA Lite, Full Task Allocation, and MLP.
- Delivered training to 50+ end users, reducing incident tickets by 25%.
- Gained exposure to Blue Yonder WMS (basic level).
GEODIS WMS Consultant / Super User (HighJump) — Aug 2015 – Aug 2017
- Participated in implementations for Under Armour, Unilever, Nespresso, and Dolce Gusto (Nestlé).
- Developed SQL-based reports and dashboards for WMS operational analysis, data validation, and troubleshooting, reducing manual effort by 30%.
- Supported cross-functional teams during rollouts in multi-client warehouses.
Educación
B.S. in Computer Systems Engineering — Universidad Tecnológica de México (UNITEC), 2012–2016
