Irving Miguel Cervantes

Profesional en Sistemas de Información con más de 9 años de experiencia en la implementación, capacitación y soporte de sistemas de gestión de almacenes (WMS), incluyendo Manhattan, CIEL FW y HighJump.

He liderado equipos pequeños y participado en más de 20 proyectos de implementación en sectores como e-commerce, farmacéutico, tecnológico, FMCG y retail.

Cuento con experiencia en integración de sistemas (Shopify, NetSuite, BlueCherry, Fulfil.io), definición de procesos, pruebas (Unit, Regression, UAT, Smoke Testing) y soporte post-implementación.

Me caracterizo por el autoaprendizaje, la comunicación efectiva con clientes y la capacidad de optimizar procesos internos mediante tecnología (SQL, BI, Supabase, AppSheet e IA aplicada).

XB Fulfillment WMS Implementation Supervisor (Manhattan) — Jun 2022 – Sep 2025

• Implemented 7 e-commerce clients (Tissini, Dolls Kill, Creation L, Rhoback, Aloha, mnml, Pethal & Pop).
• Led a team of 2–3 specialists, ensuring successful go-lives and smooth post-implementation.
• Designed and delivered system integrations (Shopify, NetSuite, Fulfil.io, BlueCherry) via XML, JSON, EDI, and flat files.
• Executed full testing cycles (Unit, Regression, UAT, Smoke).
• Provided ongoing support to 12+ active clients, improving SLA compliance and client satisfaction.
• Used SQL for data validation, issue analysis, and support during WMS integrations, testing cycles, and post-go-live activities.

Kuehne + Nagel System Super User (CIEL FW WMS) — Oct 2018 – Jun 2022

• Supported and implemented clients such as Lifescan, Philips Lighting, Schneider Electric, Siemens Healthcare.
• Configured WMS functionalities: Paper Base, TA Lite, Full Task Allocation, and MLP.
• Delivered training to 50+ end users, reducing incident tickets by 25%.
• Gained exposure to Blue Yonder WMS (basic level).

GEODIS WMS Consultant / Super User (HighJump) — Aug 2015 – Aug 2017

• Participated in implementations for Under Armour, Unilever, Nespresso, and Dolce Gusto (Nestlé).
• Developed SQL-based reports and dashboards for WMS operational analysis, data validation, and troubleshooting, reducing manual effort by 30%.
• Supported cross-functional teams during rollouts in multi-client warehouses.

B.S. in Computer Systems Engineering — Universidad Tecnológica de México (UNITEC), 2012–2016