Jairo Daniel Damian Gonzalez

I consider myself a person who learns easily. My experience in psychology serves as an excellent tool for various areas within a company. I have knowledge in various areas of work, from organizational processes to fundamental tasks such as prospecting for clients. I strongly emphasize the importance of a good work environment, as I believe it is crucial to the success of any organization.

CONTACT CENTER AGENT / VIRTUAL PATIENT COORDINATOR at CIPLASTIC HOSPITAL (2022-01 – 2023-08)

• Reception of clients through calls telephone.
• Customer service, doubt resolution, and questions, before or after surgery.
• Sales, offer surgical packs, give banking information, and dates available for surgeries.
• Outbound calls looking for patients previously interested, offering the service.
• Community manager, answering social networks WhatsApp, and mail.
• Lead creator of potential clients, enter information into the system database, and schedule virtual consultations.
• Conflict resolution and crisis intervention, answer calls of disagreement, or in crisis, depending on the psychological profile of the patients.

Front desk receptionist at NewMe Medical Center (2023-10 – 2024-01)

• Give warm quality welcome to patients.
• Take the information of the patient to enter into the system.
• Do all the paperwork for the patient file.
• Coordinate blood sampling.
• Give information about the nearest places to eat in the area.
• Patient file manager.

Lic. En psicología in Psicología – Universidad Autonoma de Baja California unidad Valle de las Palmas (2014 – 2019)