Javier Tovar Correa

Salesforce-focused professional with 2+ years of experience supporting CRM environments, optimizing sales processes, and improving data quality. Hands-on experience in Salesforce administration, including user management, data structure customization, and process automation using Flows. Proven ability to support sales teams, enhance lead tracking, and improve operational efficiency.

Sales Coordinator / Salesforce Support at IUANI - QUOVIX (2023-01 – Present)

Administer Salesforce CRM, supporting daily operations for sales teams and ensuring data accuracy and system reliability

• Administer Salesforce CRM, supporting daily operations for sales teams and ensuring data accuracy and system reliability
• Created and customized fields and objects to align CRM structure with business needs
• Managed users, roles, profiles, and permission sets, improving access control and operational efficiency
• Supported implementation of Salesforce Flows to automate internal processes and reduce manual workload
• Improved lead tracking and profiling processes, contributing to better sales follow-up and conversion visibility
• Collaborated with sales teams to optimize workflows and reporting processes

Administrative Assistant at Samadhi (2022-01 – 2022-12)

Supported administrative and accounting processes with CRM data management

• Supported administrative and accounting processes
• Managed CRM data and assisted in client and sales coordination
• Improved organization of client information and internal tracking

Front Desk Agent at Hotel Riu Palace Península (2021-01 – 2022-12)

Managed high-volume customer interactions and operations

• Managed high-volume customer interactions, check-in/out processes, and logistics coordination
• Developed strong customer service and problem-solving skills in fast-paced environments

Sales Assistant / Online Sales Manager at Versus Tienda (2018-01 – 2019-12)

Managed online sales operations and customer engagement

• Promoted to manage online sales operations
• Supported sales growth through digital channels and customer engagement

Bachelor's Degree in Business Administration – Universidad Mexicana (2020-01 – 2023-12)

Bachelor's Degree in Business Administration – Universidad CECUIFJ – Toluca (2024-01 – 2025-12)