Jessica Cervantes

QA Tester with over 4 years of experience in Manual Testing, API Testing and basic Test Automation collaborating in retail projects, telecommunications and with ERP solutions like Netsuite and PowerStreet. Passionate about ensuring the quality of digital products through an analytical approach, working closely with development, consulting, product, and business teams to identify risks and propose improvements. Complemented my QA experience with expertise in UX/UI, which allows me to bring a user-centered perspective to identifying opportunities for improvement in both functionality and user experience, and to create functional, intuitive, and high-quality applications.

QA TESTER at Netsoft (2024-07 – 2026-02)

Performed functional testing for ERP, POS, API, and custom software solutions, ensuring compliance with business requirements before production releases. Worked closely with development and consulting teams throughout the testing lifecycle.

• Designed and executed functional test cases for ERP and POS solutions.
• Validated sales, returns, promotions, payment methods, tax document generation, and customer management processes.
• Executed API testing using Postman to verify system integrations and generated documents.
• Automated repetitive regression scenarios using Katalon Recorder to improve testing efficiency.
• Reported, tracked, and followed up on software defects using Trello and Wrike.
• Collaborated with developers and consultants to validate fixes and ensure successful software releases.

QA TESTER at Tech Mahindra / AT&T (2023-09 – 2024-06)

Contributed to the quality assurance process for web and mobile applications by validating new features and business processes for AT&T Mexico. Collaborated with both local and international teams to ensure software quality and successful production releases.

• Designed and executed functional test cases for web and mobile applications.
• Performed Smoke and Sanity testing following production deployments.
• Validated business processes related to line activation, eSIM, CRM, inventory management, and customer services.
• Collaborated with international product and development teams during the implementation of the WIM application.
• Identified usability issues and suggested improvements to enhance the overall user experience.
• Verified telecommunications services, including voice calls, SMS, mobile data, roaming, and VoWiFi functionality.
• Reported, documented, and tracked software defects throughout the testing lifecycle

QA TESTER at PowerStreet (2022-01 – 2023-09)

Performed quality assurance activities for ERP, POS, and mobile applications, ensuring business processes met functional requirements before production releases. Worked closely with developers and implementation teams to validate software quality and resolve issues.

• Designed and executed functional test cases for ERP, POS, and mobile applications.
• Validated business workflows including sales, returns, promotions, discounts, combo offers, and inventory synchronization.
• Verified tax document generation, sales receipts, and financial transaction accuracy.
• Performed integration testing between ERP, POS, and mobile applications.
• Collaborated with development and implementation teams to reproduce, document, and validate software defects.
• Ensured compliance with business requirements throughout the testing process.

HELP DESK SUPPORT at PowerStreet (2019-06 – 2022-01)

Provided functional support for ERP, POS, and mobile applications by troubleshooting software issues, assisting end users, and ensuring timely incident resolution while maintaining a high level of customer satisfaction.

• Provided first-level functional support for ERP, POS, and mobile applications.
• Diagnosed, documented, and tracked software incidents through resolution.
• Escalated complex issues to development and implementation teams when required.
• Assisted end users by providing guidance and troubleshooting support.
• Prioritized incidents according to business impact and urgency.

Bachelor's Degree in Computer Science – IPN - UPIICSA (2012 – 2017)

Course in UX/UI Design Course – CODERHOUSE (2022 – 2022)

Course in AI for Web Design – UXCRISTOPHER